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Operations Lead

3 months ago

Mumbai, Maharashtra, India Capgemini Full time

Job description

The OL is accountable for delivering the Datacenter run services towards a client or a specific set of clients Primary KPIs Delivering Server, Storage, Backup, Middleware, Database, Virtualization, Citrix, Cloud, WPS, Batch run services according to SLA Achievement cost & efficiency savings Typical General Responsibilities of the Operations Lead General The OL has a firm working relation with the SDM who is accountable for the overall contractual compliance of all services and projects. The OL is accountable for delivering the run services towards a client or a specific set of clients. The OL proactively manages (part of) operational delivery in scope for the account and reports into the lead OL who is responsible for overall end-to-end Operations Delivery. The OL can be responsible for the services from one SL, or for managing third parties or, in general, supporting the lead OL in managing part(s) of delivery The OL ensures that the sub-service lines deliver according to the SLA, as well as managing the delivery of non-standard / client specific services. Delivery responsibilities General Responsible for delivering the RUN services to a client in accordance to the SLA contract and budget; Execute the implementation of standards to clients environments; Provides pro-actively feedback on delivery issues and escalates (where applicable) to the SDM and/or Service Line Management; Pro-actively works on service improvement initiatives and Service Improvement Plans to improve service quality and implement cost reductions; Pro-actively manages the day-to-day delivery relationship with the clients operational representatives; Is accountable for Transition to RUN sign off

Primary skills

Operation Service delivery

Secondary skills

Technical delivery