Operations Associate Manager

2 weeks ago

Hyderabad, India WELLS FARGO BANK Full time
About the Role

To lead a team to complete the units work by appropriate planning and prioritizing and distributing daily work to meet deadlines and goals of the process and effectively engage the team to perform better. Manages subordinate managers or professional teams and accountable for the overall operational performance of one or more lines of business, within the Operational segments of the India Team.

Responsibilities
  • Ensures the unit's work is completed on time and accurately by planning, coordinating, and monitoring the daily activities of the routine to moderately complex work of less senior team members
  • Duties may include reviewing, prioritizing, and distributing daily work to meet deadlines and goals
  • Monitoring work in progress for Returns Production; giving feedback and training to staff
  • Addressing scheduling issues, including absences and tardiness; giving input to supervisors on staff performance
  • Representing unit at meetings
Essential Qualifications
  • Minimum of a bachelor's degree or equivalent in business or a departmentally related field.
  • A minimum of 10-12 years of responsible leadership experiences in management or supervisory positions
  • Experienced leader handling multiple lines of businesses in Consumer, Small & Business Banking (CSBB) Operations and ASVS / CTE Check Returns
  • Demonstrated ability to interact effectively with lower to mid-level operations team members, other contacts, and other managers at the same level or one level higher. Demonstrated knowledge of departmental workflow processes.
  • Excellent communication and interpersonal skills. Advanced verbal and written English communication skills
  • Demonstrate ability to handle critical production or escalation issues in a time-sensitive environment.
  • Advanced PC experience (Word, Excel, Access, Outlook)
  • Demonstrated negotiating, conflict management and decision-making skills with all levels of associates. Excellent leadership, judgment, and problem-solving skills.
  • Able to think, plan and implement strategically across department. Experience in operations, customer service and/or financial services management with a high volume, fast-paced and constantly changing environment.
  • Amenable to work in the night shift and holidays.
Leadership Expectations

As a Team Member manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically, you will:
  • Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.
  • Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing, and developing team members, identifying and managing risks, and completing daily management tasks.
We Value Diversity

At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.

Good English Communication skill

Posting End Date:
13 Sep 2024
*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

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