Fusion SCM Functional Analyst 4-Support

8 months ago

Bengaluru, India Oracle Full time

Oracle Fusion SCM Functional SME

Behavioral Skills (Required)• Ability to influence and gain cooperative relationships with wide range of audiences ranging from executives to technical specialists.• Excellent communication skills. Able to communicate very well both technically and functionally in highly escalated situations. Able to produce audience appropriate communication with executives, support personnel, and customer personnel in tense, escalated situations.• Well-developed listening skills. Able to discern core issues in an environment where it may be difficult to determine what the cause is and what the symptom is.• Good organizational skills. Able to develop a coherent plan of action that meets everyone’s needs to resolve a given situation as quickly as possible. Also able to revise this plan as new data is obtained without appearing that there was no plan.• Ability to persevere in the face of obstacles and ensure customer’s success. • Self starter, works well unsupervised or with limited supervision.• Detail Oriented (Process orientation preferred)

Technical & Analytical Skills (Required)• Well-developed troubleshooting skills, ability to analyze details and synthesize "big picture", frequently working with incomplete or ambiguous data. Creative use of industry standard tools to aid in the diagnostic process.• Detailed Functional and technical knowledge of more than one modules in any of the following Oracle Supply Chain Application Suites - Oracle EBusiness Suite

Desired Functional Skills: This position is for supporting Fusion Applications, particularly under the Supply Chain Management (Product Information Management, Order Management / Distributed Order Orchestration, Logistics, and Cost Management) and the Procurement pillars (Purchasing, Self-Service Procurement, Sourcing, Supplier Model, and Supplier Portal).

• Complete tasks efficiently and in a timely manner, effectively communicate and drive project deliverables• Interact with the project team members responsible for developing reports, interfaces, data conversion programs, and application extensions• Provide status and issue reports to the Project Manager/Client on a regular basis• Basic Knowledge of Oracle Fusion Finance modules is preferred• Support clients with the execution of test scripts 

Career Level -

Career Level -

As a Principal Support Engineer, you will offer strategic technical support to assure the highest level of customer satisfaction. A primary focus is to create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues. You are expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues. Services may be frequently provided by on-site customer visits.

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