Field Service Engineer

3 weeks ago

Chandigarh, India Waters Corporation Full time

Responsibilities

Installation, performance maintenance, troubleshoot and support Waters' product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics) Provide Application support and training to customer as and when needed Establish and maintain effective relationships with external and internal customers ensuring their success Manage customer expectations, by communicating work performed and providing follow up plan if needed Ensure customer compliance regulations are followed Deliver system level training at customer sites Manage service inventory according to Waters policies Issue field service reports daily to document work performed Maintain sound knowledge regarding the technology and customers' application demands Work with Sales team in respect to identifying future business development opportunities and needs for service contract sales Ensure that quality system procedures and Health & Safety standards are adhered to at all times Deliver high quality service and support to customers, both face to face and remotely Provide training and guidance to customer to ensure they maintain compliance and ensure the
smooth safe operation of Waters equipment in their laboratories. The role may require overnight stays and provision of on-call service to facilitate support of customer environments and specific customer projects that fall outside of normal working hours. Any other additional task consummate with the level and scope of the role as deemed by
management of Waters.

Qualifications

Education:

Bachelors/Masters Degree in Chemistry or Biology, engineering or other science related field is desired, will also consider applications with equivalent experience, training and education

Experience:

3 years of experience with installation, performance maintenance, troubleshooting, support and/or end user utilization of scientific instrumentation, preference for previous Waters product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics)Ability to perform effective system level troubleshootingUnderstanding of the scientific application workflow along with the scientific software systems (CDS, SDMS, LIM, ELN)

Skills:

Must possess a strong customer focusStrong communication skills; ability to communicate effectively to a diverse audience with specific customer needs Personal sense of integrity Effective time management skillsSystem level approach to problem solvingAnalytical mindset with a strong drive to resolve open issuesExcellent verbal and written communication skills

Travel:

This is a territory-based position with travelling within your designated territory, and occasional travels to other countries for activities such as governance of department, local business support, meetings and training.

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