Technical Project Analyst Intern

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Do you want to play a hands-on role in improving the healthcare ecosystem? We are the Build team, within Integration Services, and we are looking for a Technical Project Analyst in Chennai to do exactly that.

What it is really like to work here:

At the nexus of healthcare systems, we manage the build, support, and maintenance of a variety of integrations for our clients, but what lies beneath is a focus on technical scoping, testing, documentation, and support. Through our daily interactions with product, onboarding and client support teams we both create and support the interconnective web that empowers our clients to succeed. Our team values empathy and a team-based approach along with an appetite for learning and growth as we collaborate cross-functionally with both client facing and product development teams to implement and support healthcare interoperability. We believe that success is a team effort and strive to provide opportunities for our employees to meet their goals.

You are:

An analytical thinker who can make sense of complex, high quantity and sometimes contradictory information to effectively solve problems 

Able to balance stakeholders by anticipating and balancing the needs of multiple perspectives 

A nimble learner who actively learns through experimentation when tackling new problems, using both successes and failures as learning fodder 

A technical problem-solver who is skilled at gathering data, asking questions, and establishing actionable measures of success to ensure we are solving the right problem in the most effective way 

Proactive and have a desire to work in healthcare and make a difference. You canidentify and define business opportunities that are actionable and can help achieve improved value and outcomes 

Not afraid to get technical, enjoy being exposed to several tools like Salesforce and various layers of technical integration components(HL7, SMOMED Codes, ICD Codes, Data migration framework). You want to familiarize yourself with Agile product development and operate within a LEAN environment. 

A team player who enjoys working within a team and collaborating cross-functionally.

Position Summary:

The successful Analyst will combine problem- solving, data- analysis, and technical skills to identify, quantify and solve data integration problems. Analyst will develop expert-level knowledge on Athenahealth's products and service levels to support workflows and projects aimed at improving the efficiency and growth of athenahealth’s interoperability network and use this knowledge to deliver actionable solutions to stakeholders. A successful Analystis responsible for supporting data integration and automation aimed at improving the effectiveness and efficiency of Integration Services’ technical operations. The Analyst is responsible to maintainappropriate quality standards. The Analyst proactively uses analysis, problem solving, and networking to identify new project opportunities that align with the goals of the team and will actively collaborate with different team members across geographies within athenahealth’s teams as and when required. This position reports directly to the Operations Manager in Chennai, India.

Essential Functions (Duties and Responsibilities):

Carrying out day to day operations involving extraction, matching and importing of client's reports/data using pre-defined procedures and systems.

Manage projects for onboarding and work as liaison between client and operations to meet critical timebound deadline. 

Communicate with Vendors, Clients and athenahealth stakeholders to convey the project status and timelines

Manage a high volume of projects and tasks with competing priorities 

Research and incorporate technical, functional and QA requirements to integration projects 

Identify operational inefficiencies and process breakdowns; contributing to the design of solutions to address the same 

Analyzing and resolving issues related to connectivity and electronic data interchange

Collaborating with cross-functional teams to develop novel solutions to operations problems

Collaborate with internal stakeholders (including Customer Success Managers, Program Managers, Product, and Development) to ensure ambulatory interface engineering engagements and implementations are successful.

Continually reflect on team operations and processes to identify potential areas of improvement. 

Qualification/Skills Required

Bachelor’s/Master’s degree in Engineering, Computer Science, Science, Statistics, Management or other quantitative fields.

Strong communication skills and an ability to effectively engage with members of geographically disparate teams in India and the US. 

Excellent logical, analytical and problem-solving skills 

Exposure to data hygiene tools and best practices. 

SQL Knowledge (preferred). Understanding of schema table’s structure.

Mastery of MS Office and the ability and desire to advance one’s technical skill set

Ability to work in a collaborative environment to get the desired results. 

Creative and inquisitive demeanor. 

About athenahealth

Here’s ourvision:  To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

What’s unique about our locations?
From an historic, 19thcentury arsenal to a converted, landmark power plant,allofathenahealth’s offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our10offices across the United States and India —plus numerous remote employees —all work to modernize the healthcare experience, together.

Our company culture might be our best feature.
We don't take ourselves too seriously. But our work? That’s another story.athenahealth develops andimplements products and services that support US healthcare: It’sour chance to create healthier futures for ourselves, for our family and friends, for everyone.

Our vibrant and talented employees — orathenistas, as we call ourselves — spark the innovation and passion needed to accomplishour goal. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing theirbestselves to work.

Our size makes a difference, too: We are small enoughthatyourindividual contributionswill stand out— butlarge enoughto grow your career with ourresources and established business stability.

Giving back is integral to our culture. OurathenaGivesplatform strives tosupport food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealth’sCorporate Social Responsibility(CSR)program, we’ve selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement.

What can we do for you?
Along with health and financial benefits,athenistasenjoy perks specific to eachlocation, including commuter support, employee assistance programs, tuition assistance,employeeresource groups, and collaborative workspaces — some offices even welcome dogs.

In addition to our traditional benefits and perks, we sponsor events throughout the year, includingbook clubs, external speakers, and hackathons. And weprovideathenistaswithacompany culturebased onlearning,the support of anengaged team,andan inclusive environment where all employees are valued. 

We alsoencourage a better work-life balance forathenistaswith our flexibility. Whilewe know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.