Sailpoint Support Engineer

4 weeks ago


Gurugram, India Nityo Infotech Full time
Responsibilities: • Troubleshoot and resolve complex technical problems related to SailPoint reported by our customers.• Lead the incident call with diverse stakeholder• Apply and test fixes in Non-Prod, and Production environment• Document problem solutions in knowledge base.• Meticulously document case progress and technical details throughout the support case lifecycle.• Provide 24x7 on-call support via rotational schedule.• Participate in recurring support review meetings, present challengesand mitigation plan to Product owners• Ensuring Incident is resolved within defined SLA’s,• Provide input to assist with continual improvement• Responsible to plan all new activities and deliver the same as per timelines• Fetch weekly reports and present to diverse stakeholders Requirement:• 3 + years hands on experience in Identity Management solution, SailPoint• Good to have SailPoint certification• Deep understanding of Joiner, Mover, and Leaver’s process• Well versed with SailPoint deployment models• Hands-on experience on IAM reporting with SQL server as back end• Deep understanding of User Access certification• Well versed with Lifecycle Manager, Compliance Manager, Application On-Boarding, Access Request, Automated Provisioning, password synchronization• Understand the important aspects of running a 24/7/365 operations• Deep understanding installation, Identity Mappings, correlation rules• Deep understanding of logs levels• Willing to learn other security products

Experience Required

3 - 5 Years

Industry Type

IT

Employment Type

Permanent

Location

India

Roles & Responsibilities

Troubleshoot and resolve complex technical problems related to SailPoint reported by our customers,Lead the incident call with diverse stakeholder,Apply and test fixes in Non-Prod, and Production environment,Document problem solutions in knowledge base,Meticulously document case progress and technical details throughout the support case lifecycle,Provide 24x7 on-call support via rotational schedule,Participate in recurring support review meetings, present challengesnand mitigation plan to Product owners,Ensuring Incident is resolved within defined SLA’s,n•,Provide input to assist with continual improvement,Responsible to plan all new activities and deliver the same as per timelines,Fetch weekly reports and present to diverse stakeholders,Understand the important aspects of running a 24/7/365 operations,Willing to learn other security products

Expertise & Qualification

Well versed with Lifecycle Manager



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