Sailpoint Support Engineer
4 weeks ago
Experience Required
3 - 5 Years
Industry Type
IT
Employment Type
Permanent
Location
India
Roles & Responsibilities
Troubleshoot and resolve complex technical problems related to SailPoint reported by our customers,Lead the incident call with diverse stakeholder,Apply and test fixes in Non-Prod, and Production environment,Document problem solutions in knowledge base,Meticulously document case progress and technical details throughout the support case lifecycle,Provide 24x7 on-call support via rotational schedule,Participate in recurring support review meetings, present challengesnand mitigation plan to Product owners,Ensuring Incident is resolved within defined SLA’s,n•,Provide input to assist with continual improvement,Responsible to plan all new activities and deliver the same as per timelines,Fetch weekly reports and present to diverse stakeholders,Understand the important aspects of running a 24/7/365 operations,Willing to learn other security products
Expertise & Qualification
Well versed with Lifecycle Manager
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