Customer Service Executive

Found in: Talent IN C2 - 3 weeks ago


Mumbai, India Snaphunt Full time

The Offer

  • Opportunity within a company with a solid track record of performance
  • Attractive Salary & Benefits
  • Work alongside & learn from best in class talent

The Job

You will be responsible for :

  • Respond promptly and professionally to customer inquiries received through email, social media and chat platforms
  • Provide accurate information and support to customers, addressing their concerns and resolving any issues
  • Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations
  • Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution
  • Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers
  • Collaborate with internal teams to resolve customer issues and improve overall customer experience
  • Meet or exceed productivity and quality standards set for the role
  • Maintain customer data and records accurately in the designated systems

The Profile

  • You have at least 2 years experience within a Customer Service role, ideally within the Apparel & Sporting Goods, Automotive and Retail industry.
  • You possess excellent interpersonal as well as written and verbal communication skills.
  • You have working knowledge of Chat support, email support and customer support executive
  • You pay strong attention to detail and deliver work that is of a high standard
  • You are adaptable and thrive in changing environments
  • You are highly goal driven and work well in fast paced environments

The Employer

Our client is one of India's fastest-growing specialty retail companies with stores in 9 cities. The company partners with best-in-class international luxury brands to offer Indians a window to the finest food and lifestyle themes from across the world. 



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