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Team Leader- Telesales
3 months ago
- Lead mentor andmanage a team of telesales representatives to ensure theachievement of sales targets and KPIs.
- Developand implement effective telesales strategies in alignment with thesales objectives and organizationalgoals.
- Monitor and analyze team performancesales metrics and call quality to identify areas for improvementand implement corrective actions.
- Provideongoing training coaching and feedback to enhance the teams salesskills product knowledge and customer serviceproficiency.
- Ensure compliance with telesalesregulations company policies and ethicalstandards.
- Collaborate with the sales andmarketing teams to align strategies share insights and optimizelead generation and conversion.
- Oversee therecruitment onboarding and performance evaluation of telesales teammembers.
- Utilize CRM systems and sales tools totrack analyze and report on sales activities forecasts and pipelinemanagement.
- Resolve escalated customer issuesand complaints to maintain high levels of customer satisfaction andretention.
- Contribute to the development ofsales plans pricing strategies and promotionalcampaigns.
- Stay updated on industry trendsmarket dynamics and competitor activities to identify opportunitiesand threats.
- Drive a culture of continuousimprovement innovation and excellence within the telesalesteam.
- Collaborate with crossfunctional teams tostreamline processes share best practices and enhance overall salesperformance.
- Prepare and present regularreports performance dashboards and recommendations to seniormanagement.
- Bachelors degree inBusiness Administration Sales Marketing or relatedfield.
- Proven experience in telesales with aminimum of 3 years in a leadership or managerialrole.
- Demonstrated track record of achievingand surpassing sales targets andKPIs.
- Excellent knowledge of telesalestechniques customer relationship management and sales bestpractices.
- Strong leadership coaching and teamdevelopment skills with a focus on driving performance andresults.
- Proficiency in using CRM systems salesanalytics tools and MS Officesuite.
- Exceptional communication skills bothverbal and written with the ability to influence negotiate andpresent effectively.
- Ability to multitaskprioritize and manage time efficiently in a fastpaced salesenvironment.
- Sound understanding of salesregulations compliance requirements and ethicalstandards.
- Proactive selfmotivated andresultoriented approach to sales management and teamleadership.
- Experience in conducting salesforecasting market analysis and competitorresearch.
- Resourceful problemsolving skills andthe ability to make effective decisions underpressure.
- Keen attention to detail with a focuson maintaining accuracy and quality in all salesactivities.
- Ability to adapt to change embraceinnovation and drive continuous improvementinitiatives.
- Professional certifications insales management or leadership will be aplus.
leadership,teammanagement,communication,salesstrategy,management,customer