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Team Leader- Telesales

3 months ago


Sany, India Nexus Hire Full time
OverviewAs a TeamLeader in Telesales you will play a crucial role in leading andmanaging a team of telesales representatives to drive sales andachieve targets. You will be responsible for providing guidancesupport and motivation to the team to ensure the effective deliveryof telesales strategies and customer satisfaction. Your role willbe instrumental in driving the teams performance optimizing salesprocesses and fostering a dynamic and productive salesenvironment.Keyresponsibilities
  • Lead mentor andmanage a team of telesales representatives to ensure theachievement of sales targets and KPIs.
  • Developand implement effective telesales strategies in alignment with thesales objectives and organizationalgoals.
  • Monitor and analyze team performancesales metrics and call quality to identify areas for improvementand implement corrective actions.
  • Provideongoing training coaching and feedback to enhance the teams salesskills product knowledge and customer serviceproficiency.
  • Ensure compliance with telesalesregulations company policies and ethicalstandards.
  • Collaborate with the sales andmarketing teams to align strategies share insights and optimizelead generation and conversion.
  • Oversee therecruitment onboarding and performance evaluation of telesales teammembers.
  • Utilize CRM systems and sales tools totrack analyze and report on sales activities forecasts and pipelinemanagement.
  • Resolve escalated customer issuesand complaints to maintain high levels of customer satisfaction andretention.
  • Contribute to the development ofsales plans pricing strategies and promotionalcampaigns.
  • Stay updated on industry trendsmarket dynamics and competitor activities to identify opportunitiesand threats.
  • Drive a culture of continuousimprovement innovation and excellence within the telesalesteam.
  • Collaborate with crossfunctional teams tostreamline processes share best practices and enhance overall salesperformance.
  • Prepare and present regularreports performance dashboards and recommendations to seniormanagement.
Requiredqualifications
  • Bachelors degree inBusiness Administration Sales Marketing or relatedfield.
  • Proven experience in telesales with aminimum of 3 years in a leadership or managerialrole.
  • Demonstrated track record of achievingand surpassing sales targets andKPIs.
  • Excellent knowledge of telesalestechniques customer relationship management and sales bestpractices.
  • Strong leadership coaching and teamdevelopment skills with a focus on driving performance andresults.
  • Proficiency in using CRM systems salesanalytics tools and MS Officesuite.
  • Exceptional communication skills bothverbal and written with the ability to influence negotiate andpresent effectively.
  • Ability to multitaskprioritize and manage time efficiently in a fastpaced salesenvironment.
  • Sound understanding of salesregulations compliance requirements and ethicalstandards.
  • Proactive selfmotivated andresultoriented approach to sales management and teamleadership.
  • Experience in conducting salesforecasting market analysis and competitorresearch.
  • Resourceful problemsolving skills andthe ability to make effective decisions underpressure.
  • Keen attention to detail with a focuson maintaining accuracy and quality in all salesactivities.
  • Ability to adapt to change embraceinnovation and drive continuous improvementinitiatives.
  • Professional certifications insales management or leadership will be aplus.

leadership,teammanagement,communication,salesstrategy,management,customer