Quality Analyst
1 month ago
1. Participates in design of call monitoring formats and quality standards.
2) Performs call monitoring and provides trend data to site management team.
3) Uses quality monitoring data management system to compile and track performance at team and
individual level.
4) Performs monitors of customer care email responses.
5) Participates in customer and client listening programs to identify customer needs and expectations.
6) Provides actionable data to various internal support groups as needed.
7) Coordinates and facilitates call calibration sessions for call center staff.
8) Provides feedback to call center team leaders and managers.
9) Prepares and analyzes internal and external quality reports for management staff review.
10) Perform other duties as assigned.
-
delhi, India Flexi Analyst Full timeCompany DescriptionFlexi Analyst is a part of the Champ Team of Business-Quality-Data & Content Analysts, focusing on helping businesses build their community for Acquisition, Retention, and Engagement. With leadership team members from Accenture, Amazon, Flipkart, Apple, and Inmobi, Flexi Analyst is dedicated to creating the world's largest community of...
-
Quality Analyst
1 month ago
New Delhi, India Vimerse Infotech Inc Full timePosition- Quality AnalystLocation - Moti Nagar, DelhiRoles and Responsibilities:-Minimum 2 Years of Experience as Sr. Quality Analyst.Good communication, and motivational skills.Ability to take initiative and be a self-starterGood knowledge of RCA AnalysisKnowledge of Creating BQMKNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: Minimum 2 Years of Experience as Sr....
-
Analyst Consultants | Design Engineer | delhi
3 weeks ago
delhi, India Analyst Consultants Full timeCompany Description Incorporated at a micro level in 1999 and today we are proud to see ourselves among the leading organizations of the country, dealing with various types of projects of different magnitude. We have a fully integrated “State of Art” office in NOIDA, UTTARPRADESH, BHARAT. Role Description This is a full-time on-site role for a Design...
-
Quality Control Analyst
1 month ago
New Delhi, India GRNconnect.com Full timeQuality Analyst/Control (API Connectivity)ResponsibilitiesIdentify and remedy defects within the production processRecommend, implement and monitor preventative and corrective actions to ensure that quality assurance standards are achievedCompile and analyse statistical dataEnsure that user expectations are met during the testing processDraft quality...
-
Analyst Consultants | Design Engineer | delhi
2 weeks ago
delhi, India Analyst Consultants Full timeCompany Description Incorporated at a micro level in 1999 and today we are proud to see ourselves among the top leading organizations of the country, dealing with various types of projects of different magnitude. We have a fully integrated “State of Art” office in NOIDA, UTTARPRADESH, INDIA. Role Description This is a full-time on-site role for a Design...
-
Project Management Officer
2 weeks ago
Delhi, India Flexi Analyst Full timeCompany DescriptionFlexi Analyst is a part of the Champ Team of Business-Quality-Data & Content Analysts, focusing on helping businesses build their community for Acquisition, Retention, and Engagement. With leadership team members from Accenture, Amazon, Flipkart, Apple, and Inmobi, Flexi Analyst is dedicated to creating the world's largest community of...
-
Go4worldbusiness.com-Quality Analyst
3 months ago
New Delhi, India Nexthire Full timeJob Title: Quality Analyst – International Voice Process Experience: 3+ Years Location: New Delhi (Okhla Phase 3) Job Summary: We are seeking an experienced Quality Analyst with a strong background in International Voice Processes. The ideal candidate will have a proven track record of ensuring high service...
-
Quality Analyst
6 months ago
New Delhi, India Dentalkart Full timeJob Title: Quality AnalystRoles & Responsibilities:Performance Monitoring:Track and evaluate the performance of the customer success team.Prepare and present monthly performance data in a measurable format to demonstrate quality progress.Quality Improvement Sessions:Organize and conduct monthly quality sessions, including one-on-one coaching, group training,...
-
Quality analyst
2 months ago
New Delhi, India Trivium Education Full timeDear Applicants, We are excited to announce a new hiring opportunity for the position of Quality Analyst – Accounting and Finance at Trivium Education Services. Job Responsibilities: Conduct process and mock trainings. Share feedback with tutors. Take full responsibility for the quality of assigned tutors. Provide training for online tutors...
-
Quality Analyst
1 month ago
new delhi, India Trivium Education Full timeDear Applicants, We are excited to announce a new hiring opportunity for the position of Quality Analyst – Accounting and Finance at Trivium Education Services. Job Responsibilities: Conduct process and mock trainings. Share feedback with tutors. Take full responsibility for the quality of assigned tutors. Provide training for online tutors in Accounting...
-
Quality Analyst
2 months ago
New Delhi, India Trivium Education Full timeDear Applicants,We are excited to announce a new hiring opportunity for the position ofQuality Analyst – Accounting and Financeat Trivium Education Services.Job Responsibilities:Conduct process and mock trainings.Share feedback with tutors.Take full responsibility for the quality of assigned tutors.Provide training for online tutors in Accounting and...
-
Quality Analyst
2 months ago
New Delhi, India Trivium Education Full timeDear Applicants, We are excited to announce a new hiring opportunity for the position of Quality Analyst – Accounting and Finance at Trivium Education Services. Job Responsibilities: Conduct process and mock trainings. Share feedback with tutors. Take full responsibility for the quality of assigned tutors. Provide training for online tutors in...
-
Quality Analyst
4 weeks ago
New Delhi, India Trivium Education Full timeDear Applicants,We are excited to announce a new hiring opportunity for the position of Quality Analyst – Accounting and Finance at Trivium Education Services.Job Responsibilities:Conduct process and mock trainings.Share feedback with tutors.Take full responsibility for the quality of assigned tutors.Provide training for online tutors in Accounting and...
-
Quality Analyst
1 month ago
new delhi, India Trivium Education Full timeDear Applicants,We are excited to announce a new hiring opportunity for the position of Quality Analyst – Accounting and Finance at Trivium Education Services.Job Responsibilities:Conduct process and mock trainings.Share feedback with tutors.Take full responsibility for the quality of assigned tutors.Provide training for online tutors in Accounting and...
-
Information Technology Quality Assurance Analyst
3 weeks ago
New Delhi, India Invoidea Technologies Full timeWe are seeking a detail-oriented and analytical Quality Analyst to ensure the delivery of high-quality products and services. The Quality Analyst will be responsible for testing processes, identifying areas for improvement, and ensuring compliance with quality standards. The ideal candidate will have excellent problem-solving skills, a keen eye for detail,...
-
Information Technology Quality Assurance Analyst
3 weeks ago
New Delhi, India Invoidea Technologies Full timeWe are seeking a detail-oriented and analytical Quality Analyst to ensure the delivery of high-quality products and services. The Quality Analyst will be responsible for testing processes, identifying areas for improvement, and ensuring compliance with quality standards. The ideal candidate will have excellent problem-solving skills, a keen eye for detail,...
-
Information Technology Quality Assurance Analyst
3 weeks ago
New Delhi, India Invoidea Technologies Full timeWe are seeking a detail-oriented and analytical Quality Analyst to ensure the delivery of high-quality products and services. The Quality Analyst will be responsible for testing processes, identifying areas for improvement, and ensuring compliance with quality standards. The ideal candidate will have excellent problem-solving skills, a keen eye for detail,...
-
Information Technology Quality Assurance Analyst
3 weeks ago
New Delhi, India Invoidea Technologies Full timeWe are seeking a detail-oriented and analytical Quality Analyst to ensure the delivery of high-quality products and services. The Quality Analyst will be responsible for testing processes, identifying areas for improvement, and ensuring compliance with quality standards. The ideal candidate will have excellent problem-solving skills, a keen eye for detail,...
-
Quality Analyst
2 months ago
new delhi, India Trivium Education Full timeDear Applicants, We are excited to announce a new hiring opportunity for the position of Quality Analyst – Accounting and Finance at Trivium Education Services. Job Responsibilities: Conduct process and mock trainings. Share feedback with tutors. Take full responsibility for the quality of assigned tutors. Provide training for online tutors in...
-
Quality Analyst
2 months ago
new delhi, India Trivium Education Full timeDear Applicants,We are excited to announce a new hiring opportunity for the position of Quality Analyst – Accounting and Finance at Trivium Education Services.Job Responsibilities:Conduct process and mock trainings.Share feedback with tutors.Take full responsibility for the quality of assigned tutors.Provide training for online tutors in Accounting and...