Go4worldbusiness.com-Quality Analyst

3 months ago

New Delhi, India Nexthire Full time
Job Title: Quality Analyst – International Voice Process Experience: 3+ Years Location: New Delhi (Okhla Phase 3)  Job Summary:

We are seeking an experienced Quality Analyst with a strong background in International Voice Processes. The ideal candidate will have a proven track record of ensuring high service quality and customer satisfaction. You will be responsible for monitoring, evaluating, and improving the performance of the team while maintaining high compliance standards.

Key Responsibilities:
  • Monitor and evaluate inbound and outbound calls to ensure quality and compliance with process standards.
  • Provide constructive feedback to agents and teams to enhance performance and improve customer satisfaction.
  • Analyze trends in performance data and develop actionable insights to drive improvements.
  • Identify gaps in process and recommend process improvements to enhance service quality.
  • Create and maintain quality scorecards, reports, and performance dashboards.
  • Participate in calibration sessions with supervisors and managers to ensure consistent standards are met.
  • Ensure compliance with company policies, procedures, and industry regulations.
  • Train and coach agents on quality assurance and customer service best practices.
  • Collaborate with cross-functional teams to improve overall service delivery and client satisfaction.
Skills and Qualifications:
  • Minimum 3 years of experience in quality analysis for an international voice process.
  • Strong understanding of call center metrics and KPIs, including FCR, AHT, and CSAT.
  • Excellent communication and interpersonal skills.
  • Proficiency in call monitoring tools and CRM systems.
  • Ability to analyze data and generate reports.
  • Strong attention to detail and problem-solving skills.
  • Ability to work independently in a remote setting and manage time effectively.
  • Experience with coaching and feedback delivery.
  • Ability to handle multiple tasks and meet deadlines in a dynamic environment.
Educational Qualifications:
  • Bachelor's degree in any discipline (Preferred)
  • Certifications in Quality Assurance or related fields are a plus.

  • Product Analyst

    1 month ago

    Delhi, India Flexi Analyst Full time

    Company Description Flexi Analyst is a part of the Champ Team of Business-Quality-Data & Content Analysts, focusing on adding value to customers. The Leadership team comes from reputable companies like Accenture, Amazon, Flipkart, Apple, and Inmobi, aiming to build the world's largest community of Analysts. Role Description This is a full-time remote role...

  • Product Analyst

    1 month ago

    Delhi, India Flexi Analyst Full time

    Company DescriptionFlexi Analyst is a part of the Champ Team of Business-Quality-Data & Content Analysts, focusing on adding value to customers. The Leadership team comes from reputable companies like Accenture, Amazon, Flipkart, Apple, and Inmobi, aiming to build the world's largest community of Analysts.Role DescriptionThis is a full-time remote role for a...

  • Quality Analyst

    4 weeks ago

    New Delhi, India Vimerse Infotech Inc Full time

    Position- Quality AnalystLocation - Moti Nagar, DelhiRoles and Responsibilities:-Minimum 2 Years of Experience as Sr. Quality Analyst.Good communication, and motivational skills.Ability to take initiative and be a self-starterGood knowledge of RCA AnalysisKnowledge of Creating BQMKNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: Minimum 2 Years of Experience as Sr....

  • Analyst Consultants | Design Engineer | delhi

    4 days ago

    delhi, India Analyst Consultants Full time

    Company Description Incorporated at a micro level in 1999 and today we are proud to see ourselves among the leading organizations of the country, dealing with various types of projects of different magnitude. We have a fully integrated “State of Art” office in NOIDA, UTTARPRADESH, BHARAT. Role Description This is a full-time on-site role for a Design...

  • Analyst Consultants | Design Engineer | delhi

    2 days ago

    delhi, India Analyst Consultants Full time

    Company Description Incorporated at a micro level in 1999 and today we are proud to see ourselves among the top leading organizations of the country, dealing with various types of projects of different magnitude. We have a fully integrated “State of Art” office in NOIDA, UTTARPRADESH, INDIA. Role Description This is a full-time on-site role for a Design...

  • Quality Control Analyst

    4 weeks ago

    New Delhi, India GRNconnect.com Full time

    Quality Analyst/Control (API Connectivity)ResponsibilitiesIdentify and remedy defects within the production processRecommend, implement and monitor preventative and corrective actions to ensure that quality assurance standards are achievedCompile and analyse statistical dataEnsure that user expectations are met during the testing processDraft quality...

  • Quality Analyst

    3 weeks ago

    New Delhi, India Appinventiv Full time

    We're on the lookout for a detail-oriented Quality Analyst to help us deliver products with precision, consistency, and quality.Role Summary:The Quality Analyst will be responsible for ensuring that products meet the highest standards of quality before they reach our clients. This role involves analyzing and testing applications, identifying areas of...

  • Product Specialist

    4 weeks ago

    Delhi, Delhi, India Flexi Analyst Full time

    Role OverviewAs a Product Analyst at Flexi Analyst, you will be responsible for delivering data-driven insights to drive business growth. This role involves leveraging analytical skills and data analytics expertise to inform product management decisions.Key ResponsibilitiesConduct data analysis and business analysis to identify trends and...

  • Quality analyst

    1 month ago

    New Delhi, India Trivium Education Full time

    Dear Applicants, We are excited to announce a new hiring opportunity for the position of Quality Analyst – Accounting and Finance at Trivium Education Services. Job Responsibilities: Conduct process and mock trainings. Share feedback with tutors. Take full responsibility for the quality of assigned tutors. Provide training for online tutors...

  • Quality Analyst

    2 weeks ago

    new delhi, India Trivium Education Full time

    Dear Applicants, We are excited to announce a new hiring opportunity for the position of Quality Analyst – Accounting and Finance at Trivium Education Services. Job Responsibilities: Conduct process and mock trainings. Share feedback with tutors. Take full responsibility for the quality of assigned tutors. Provide training for online tutors in Accounting...

  • Quality Analyst

    1 month ago

    New Delhi, India Trivium Education Full time

    Dear Applicants,We are excited to announce a new hiring opportunity for the position ofQuality Analyst – Accounting and Financeat Trivium Education Services.Job Responsibilities:Conduct process and mock trainings.Share feedback with tutors.Take full responsibility for the quality of assigned tutors.Provide training for online tutors in Accounting and...

  • Quality Analyst

    1 month ago

    New Delhi, India Trivium Education Full time

    Dear Applicants, We are excited to announce a new hiring opportunity for the position of Quality Analyst – Accounting and Finance at Trivium Education Services. Job Responsibilities: Conduct process and mock trainings. Share feedback with tutors. Take full responsibility for the quality of assigned tutors. Provide training for online tutors in...

  • Quality Analyst

    3 weeks ago

    new delhi, India Trivium Education Full time

    Dear Applicants,We are excited to announce a new hiring opportunity for the position of Quality Analyst – Accounting and Finance at Trivium Education Services.Job Responsibilities:Conduct process and mock trainings.Share feedback with tutors.Take full responsibility for the quality of assigned tutors.Provide training for online tutors in Accounting and...

  • Quality Analyst

    1 week ago

    New Delhi, India Trivium Education Full time

    Dear Applicants,We are excited to announce a new hiring opportunity for the position of Quality Analyst – Accounting and Finance at Trivium Education Services.Job Responsibilities:Conduct process and mock trainings.Share feedback with tutors.Take full responsibility for the quality of assigned tutors.Provide training for online tutors in Accounting and...

  • Product owner

    2 weeks ago

    Delhi, India Flexi Analyst Full time

    Company DescriptionChamp Team of Business-Quality-Data & Content Analysts at Flexi Analyst helps businesses build their community for Acquisition, Retention, and Engagement. The Leadership team comes from reputable companies like Accenture, Amazon, Flipkart, Apple, and Inmobi, aiming to create the world's largest community of Analysts. Flexi Analyst focuses...

  • Product Owner

    2 weeks ago

    delhi, India Flexi Analyst Full time

    Company Description Champ Team of Business-Quality-Data & Content Analysts at Flexi Analyst helps businesses build their community for Acquisition, Retention, and Engagement. The Leadership team comes from reputable companies like Accenture, Amazon, Flipkart, Apple, and Inmobi, aiming to create the world's largest community of Analysts. Flexi Analyst...

  • Product Owner

    3 weeks ago

    delhi, India Flexi Analyst Full time

    Company DescriptionChamp Team of Business-Quality-Data & Content Analysts at Flexi Analyst helps businesses build their community for Acquisition, Retention, and Engagement. The Leadership team comes from reputable companies like Accenture, Amazon, Flipkart, Apple, and Inmobi, aiming to create the world's largest community of Analysts. Flexi Analyst focuses...

  • Product Owner

    3 weeks ago

    Delhi, India Flexi Analyst Full time

    Company DescriptionChamp Team of Business-Quality-Data & Content Analysts at Flexi Analyst helps businesses build their community for Acquisition, Retention, and Engagement. The Leadership team comes from reputable companies like Accenture, Amazon, Flipkart, Apple, and Inmobi, aiming to create the world's largest community of Analysts. Flexi Analyst focuses...

  • Information Technology Quality Assurance Analyst

    5 days ago

    New Delhi, India Invoidea Technologies Full time

    We are seeking a detail-oriented and analytical Quality Analyst to ensure the delivery of high-quality products and services. The Quality Analyst will be responsible for testing processes, identifying areas for improvement, and ensuring compliance with quality standards. The ideal candidate will have excellent problem-solving skills, a keen eye for detail,...

  • Information Technology Quality Assurance Analyst

    6 days ago

    New Delhi, India Invoidea Technologies Full time

    We are seeking a detail-oriented and analytical Quality Analyst to ensure the delivery of high-quality products and services. The Quality Analyst will be responsible for testing processes, identifying areas for improvement, and ensuring compliance with quality standards. The ideal candidate will have excellent problem-solving skills, a keen eye for detail,...