Senior Training Manager, AGI Data Services
1 month ago
We are seeking a Training Manager to join our Training team in India
If you are a professional who thrives in a dynamic, ever-changing environment and you have a strong background in training and team management, we want to speak with you
In this role, you will focus on coordinating and managing all site’s training initiatives across different workflows. You will work closely with Operations Managers, Training Managers worldwide and Subject Matter Experts to maintain consistency.
Key job responsibilities
Key job responsibilities
We are seeking a Training Manager to join our Training team.
If you are a professional who thrives in a dynamic, ever-changing environment and you have a strong background in training and team management, we want to speak with you
In this role, you will focus on coordinating and managing all site’s training initiatives across different workflows. You will work closely with Operations Managers, Training Managers worldwide and Subject Matter Experts to maintain consistency.
As a Training Manager, you must be capable of:
· Maintaining strict confidentiality and follow all applicable Amazon policies for securing confidential information
· Working with Operations stakeholders to identify target audience training needs and deliver learning modules against required training timelines.
· Managing a team of site trainers and coordinating, planning workflow training modules such as new hire, cross training, launch trainings for new services, and other specific trainings as necessary.
· Identifying site-specific knowledge gaps through observations, focus groups, quality checks, and data analysis and propose specific training topics based on findings.
· Monitoring, tracking and reporting on training completion and success metrics.
· Serving as an training subject matter expert (SME) to advise trainers on training organization and presentation
We are open to hiring candidates to work out of one of the following locations:
Hyderabad, TS, IND
BASIC QUALIFICATIONS
· Bachelor’s degree or significant college course work, in communication, education or related field·· Experience successfully managing a team and supporting their success and growth
· Demonstrate success and experience with planning, creating, implementing and delivering training
· Communication skills for the purpose of knowledge transfer and skill development, including superior skill in explaining technical topics to novices and collaborating with subject matter experts and managers
· Experience collaborating with global stakeholders, SMEs, front-line managers and front-line employees
· Knowledge of learning and training practices
· Ability to use multiple learning methods and link appropriate methods with subject matter experts
· Experience working with remote teams
· Business English skills both verbal and written, as it’s required to work with English language data training and learning
· Competent user level of Microsoft Office tools (Word, Excel and PowerPoint)
· Project/program management and organizational skills
PREFERRED QUALIFICATIONS
· Learning/training certification in eLearning· Industry certifications in instructional design, curriculum development, performance improvement, project management, and content-specific certifications as appropriate (CPLP, CPT, PMP, etc.)
· Demonstrated working knowledge of eLearning
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