Team Leader Operations

4 months ago


Chennai, India Saaki Argus & Averil Consulting Full time

About Client:

Our Client is a global measurement , data analytics and information services company for retail and consumer intelligence providing the most complete and trusted view of consumers and markets in 90 countries covering 90% of the world’s population. They combine unparalleled datasets, pioneering technology and the brightest minds in the industry, to create insights supplying quality measurement and analytics—at a global scale, across the omnichannel.


About the job

Accountable for the implementation and improvements of operational processes and standards in the country, including quality performance and issue resolution while driving an ongoing improvement. Drive an on-going focus and improvement in Right First Time delivery to contribute to client satisfaction


Responsibilities

  • Responsible in ensuring the quality performance monitoring, reporting and analysis of respective Operations department
  • Participation in quality improvement plans such as Quality Walk, Quality Focus Meetings, Root Cause Analysis activities and Operational Excellence programs when require
  • Work with the quality team on first time right and cycle time reporting alongside with
  • operations team to identify focus areas
  • Ensure appropriate communication and escalation of issues to relevant senior stakeholders.
  • Providing expert advice to BAU team on difficult queries, ensure sufficient workaround or
  • testing is done before escalating to Enablement team
  • Manage close links with Enablement and Ops leaders to ensure quality and delivery standards are met / exceeded alongside with high levels of customer satisfaction on product content.


Desired Specifications:


· Work Experience: in a leadership role for minimum 8years Technical expertise: Big Data Management , hands on experience in any of the big data tools would be an added advantage.

· Academic background: Undergraduate in Arts/Science/Technology AND Master’s in business administration/ IT /Business Analytics from a renowned institution OR any Executive Management programs related to Data Analytics


Work location: Chennai



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