Configuration Owner, Salesforce Community Cloud
4 weeks ago
Main responsibilities:
Owns the technical solution and related configuration within his/her area of responsibility
Accountable for technical designs and implementation prior to build or changes in production
Controls that all changes are recorded, and that change management process is followed
Defines together with Solution design owners the optimal configuration with maximal utilization of out-of-the-box functionality (vs KONE-specific customization)
Gives guidance to external parties in implementing technical solutions (configuration, security guidelines and custom code)
Owns technical documentation related to solutions he/she is responsible for
Works closely with development and operation teams
Establishes configuration and development guidelines & supports process development in areas he/she is responsible for
Supports in defining data model & and controlling data integrity for the solutions he/she is responsible for
Supports Solution Design Owner and KONE Service/Change/Release Managers in problem management
Supports AMS (Solution Lead) and KONE Service/Change/Release Managers in problem management
Discovers / explores new off-the-shelf capabilities for platforms in their area of responsibility
Supports solutions license management
Skills, Education and Experience
M.Sc. degree or equivalent
Minimum professional experience 12 years with minimum 8 years in Salesforce
Expertise and hands on experience in Salesforce Community Cloud & Salesforce Identity and their implementation
Expertise in SSO, user authentication, etc.
Experience in Sales Cloud and Experience Cloud will be an added advantage.
Experience in Salesforce Data Model concepts.
Understanding of Salesforce Release process and Code Analysis.
Good knowledge of handling & simplifying Salesforce data integration designs with backend systems like SAP, IoT etc. and middleware like MuleSoft.
Should possess Salesforce App Builder and Developer certification(s). Other Salesforce certification(s) are an added advantage
Demonstrated track record of clear achievements from previous positions held
Experience with ITIL processes
Experience in leadership and matrix organizations
Experience with supplier collaboration / collaboration with AMS partners
Experience in working in international environment with stakeholders distributed globally
Excellent stakeholders’ communication skills (both written and oral)
Excellent Change Management skills
Analysis and Problem solving
Excellent collaboration and communication skills in English
Ideally Salesforce Experience Cloud Consultant and Salesforce Identity and Access Management Architect.
Experience with Agile ways of working preferably with good practice experience working in Scrum / Kanban (please remove the ITIL processes)
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