Territory Manager- Customer Experience
1 month ago
Territory Manager- Customer Experience
Apply now »Date: 13 Nov 2024
Location: Varanasi, UP, IN, 221010
#job-location.job-location-inline { display: inline; }Company: Hero Motocorp
Function
India BU
Pay Band
E4 to M2
Role
As the Territory Manager- CE you will be part of the Customer Experience team and will report to the Area Service Manager.
The purpose of your role will be :
1. To ensure maximum customer connect to enhance customer experience
2. To facilitate Value added services to customer to enhance business penetration in order to generate more revenue
3. To implement Balanced Scorecard approach and points
4. To provide product support in the field
A purpose driven role for you
Your key responsibilities will include, but not limited to:
1. To drive revenue growth and maximisation of profitability in Dealer Service
2. To increase the Happiness Index (CEI & CES) and work on reducing the customer complaints by coordinating with all the stakeholders so that the end customer gets the delightful experience in the HMCL workshops
3. To ensure the timely submission of Warranty and FSC claims by the channel partners.
4. To reduction of non-claiming channel partners, reduce warranty rejection etc.
A Day in the life
As the TM- CE, your day will start on strategising and making plans on how to drive revenue growth and maximise it. This role will will allow you to interact with the different stakeholders from internal to external and provide you an exciting opportunity to explore on how to make a difference in the satisfaction levels of the customers directly
Academic Qualification & Experience
- BE / B Tech (Mech)
- Minimum 2-3 years as Territory manager in any OEM
Technical Skills/Knowledge
- Knowledge of Product & Variants
- Knowledge of systems & processes at Hero & channel partner
- Channel Management
- Technical/Commercial skills (DMS & SAP)
- Proficiency in MS Office(Advanced Excel)
Behavioural Skills
- Customer Complaint Management
- Inter-personal relationships/People Management Skills
- Effective Time Management
- Business Communication
- Effective Decision making
What will it be like to work for Hero
As the world’s largest manufacturer of motorcycles and scooters for the last 22 years , Hero is where you will get to work with the brightest innovators, passionate about being the best in what they do. You will become a part of India’s proudest legacy, a brand that is celebrated by 110 million Indians and is now taking over the world with its manufacturing superpower. If you are someone who dreams big and goes after their dreams with absolute conviction, Hero is your place to be. At Hero, we are building a cutting-edge future of mobility, pushing frontiers of innovation and aiming for the very best. Choose to be with the best, choose to be your best.
About Hero
Headquartered in New Delhi (India), Hero MotoCorp is the world's largest manufacturer of motorcycles and scooters for 22 consecutive years. We are at the forefront of developing modern, technologically superior and eco-friendly mobility solutions for its millions of customers around the world.
Hero MotoCorp has rapidly transformed into a true multinational organization with a presence in 47 countries across Asia, Africa, Latin America and the Middle East.
We have achieved the coveted milestone of 110 million cumulative production and sales since inception. Aligned with its Vision “Be the Future of Mobility” , Hero MotoCorp plans to achieve its next 100 million sales by 2030.
We have a globally benchmarked manufacturing and Research & Development (R&D) ecosystem that is spread across global geographies. Its R&D facilities are located in India and Germany - the Centre of Innovation and Technology (CIT) at Jaipur, India, and the Tech Centre Germany (TCG), near Munich. Hero MotoCorp’s eight ‘green’ manufacturing facilities are spread across India (6), Colombia (1) and Bangladesh (1).
Hero MotoCorp is the pre-eminent leader in the Indian two-wheeler market. It is the only motorcycle manufacturing company listed in Dow Jones Sustainability Index.
In 2022, Hero MotoCorp launched a separate brand for emerging mobility solutions, including Electric Vehicles (EV) - VIDA , Powered by Hero. VIDA has commenced sales of VIDA V1 – its first EV – in India and plans to launch the product in global markets.
We are one of the largest global corporate promoters of multiple sporting disciplines. Hero is globally associated with golf, football, field hockey, cricket and motorsports. Hero MotoSports Team Rally is one of India’s flag-bearers in global rally racing. The iconic golfer Tiger Woods is Hero MotoCorp’s Global Corporate Partner.
Read more about us.
Be with the best. Be your best. Catch-up on all our latest openings.
Recruitment assessments – We at Hero are equal opportunity employer and committed to a policy of treating all its employees and job applications equally. Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Job Details- For internal use only
-
Customer Experience Leader
4 weeks ago
Varanasi, Uttar Pradesh, India Hero Motocorp Full timeAbout the RoleWe are seeking a highly motivated and experienced Customer Experience Leader to join our team at Hero Motocorp. In this role, you will be responsible for driving revenue growth and maximizing profitability in Dealer Service.Key ResponsibilitiesDevelop and implement strategies to enhance customer experience and satisfaction levels.Collaborate...
-
Territory Sales Executive
3 months ago
Varanasi, Uttar Pradesh, India Alcon Full timeAlcon Looking forward Territory Sales Executive - Surgical in Varanasi location Major Accountabilities: - Achieve set periodic Sales targets of the assigned territory & Brands.- Attainment of Sales volume / mix objectives and improvement of sales mix.- Implement adequate sales and promotional strategy that increases Alcon market share in Units and values in...
-
Territory Sales Incharge
3 months ago
Varanasi, Uttar Pradesh, India Dhoom Detergents Full timeTerritory Sales Incharge needed for Dhoom Detergents, Jaipur. Visit general trade retailers, promote sales, build relationships, and achieve targets. Strong sales skills and mobility required. Pay: ₹9,150.47 - ₹41,702.63 per month **Experience**: - total work: 1 year (preferred) - Sales: 1 year (preferred) **Language**: - English...
-
Field Sales Executive
6 months ago
Varanasi, India EduGorilla Community Pvt. Ltd. Full time**Responsibilities**: - Build and maintain relationships with potential and existing customers in assigned territories. - Conduct in-person sales presentations and product demonstrations to prospective customers. - Attend book fairs, conferences, and events to promote our publications and network with potential customers. - Meet or exceed sales targets for...
-
Medical Technology Sales Professional
3 weeks ago
Varanasi, Uttar Pradesh, India Medtronic Full timeAt Medtronic, we are committed to transforming healthcare by providing innovative medical technologies that make a difference in people's lives.We are seeking a talented Medical Technology Sales Professional to join our team in this exciting opportunity.Job Summary:The successful candidate will be responsible for promoting cardiology products and therapies...
-
Regional Sales Manager
6 months ago
Varanasi, India Moral Industries Pvt. Ltd. Full timeMoral Group of Companies established on 5th December, 2007. Moral Group is a well known Group of 18 Companies headquartered in Lucknow. With a firm financial base backed by a professional management setup and customer friendly work ethics, it has established its mark in these industrial segments and today Working In 28 States & 2 Union Territories and has a...
-
Medical Representative in Varanasi
6 months ago
Varanasi, India Waypham India Pvt Ltd. Full time**Hiring for Territory Sales Executive Executive/ Manager for Waypham India Pvt Ltd.** **HQ- Varanasi** **English com skill is mandatory** **Qualifications**:B. Pharm / B.SC/MBA. **6months-3 Years Field(sales) experience preferably in pharma or Ophthalmic companies.** **Job description**: - Sales target achievements - monthly/quarterly / Yearly for...
-
Senior Sales Manager
2 months ago
Varanasi, India AMCC Group Full timeWe have #urgent Opening for Sr. Sales ManagerTotal Openings-02Industry- Ceiling Fan/Lighting/Cables /Home Appliances/Consumer ElectronicsLocation-Varanasi and GorakhpurSalary-10 to 12 lacsExperience- Min 3 years exp in Ceiling Fan/Geysers salesEducation-Graduate/MBAImmediate joiners will be preferredJob Description--Should be from Ceiling...
-
Area Manager
6 months ago
Varanasi, India Royal Enfield Full timeJob Requirements Position title Area Manager - Sales Reports to Regional Business Manager Job grade Deputy Manager Location Dehradun Job Purpose The Area Manager - Sales will plan and implement strategies to achieve budgeted volumes in the motorcycle business which includes motorcycle’s booking target...
-
Senior Business Development Manager- UPVC
3 weeks ago
Varanasi, India CJ Konsultants Full timeJob Title: Senior Business Development Manager UPVC Windows and Doors Location: HyderabadExperience Required: 9+ YearsPackage: 10-12LPAEmployment Type: Full-timeJob Summary:We are looking for a motivated and experienced Senior Business Development Manager to join our team, specializing in Aluminum and UPVC windows and doors. The ideal candidate will have 9+...
-
Insurance Advisor
6 months ago
Varanasi, India Bajaj Allianz Life Insurance Full timeExp Level : 0 to 2 Years Description of work in BALIC: - Responsible for business assignment completion (10% Sales + 90% Team building, leading process drives), and lead conversion to products. - Responsible for branch activation & lead generator (LG) activation through regular engagement with partner branch staff. - Conduct regular sales activities within...
-
Sales Representative
6 months ago
Varanasi, India ADian Infotech Full timeSubject: Exciting Opportunity for Female Sales Representative in the Beauty and Wellness Industry Dear Applicant's , We are thrilled to announce a unique and rewarding opportunity for a dynamic and motivated female sales representative to join our team as we expand our reach in the beauty and wellness industry. If you are passionate about beauty products,...
-
Territory Sales Incharge
6 months ago
Varanasi, India MOHANI TEA LEAVES PVT. LTD Full time**Must have 5+ Experience in FMCG Sales**. Team Handling, Distributor Handling, Retail Sales, New Area Development, Outstanding Management. **Job Types**: Full-time, Permanent **Salary**: ₹15,000.00 - ₹18,000.00 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Day shift - Monday to Friday - Morning shift Supplemental pay...
-
Customer Care Executive
6 months ago
Varanasi, India Alpran Software Pvt. Ltd. Full time**Only for FEMALE** - Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. - Monitoring the work of individual...
-
Customer Service Representative
2 weeks ago
Varanasi, India Gautami Reddy Photography Full timeYou will be responsible for converting customers into passionate evangelists ResponsibilitiesCommunicate with customers via phone, email and chat Provide knowledgeable answers to questions about product, pricing and availability Work with the team to meet customer's needs Virtual assistance to manage social media calendar, emails, appointments and...
-
Chemical engineer with management experience
3 weeks ago
Varanasi, India Agro CCS Full timeJob Opportunity: Location Leader - Agro CCS Varanasi Pyrolysis OperationsAbout Agro CCS:Agro CCS is a pioneering Dutch startup headquartered in The Hague, focused on biochar soil application technologies with a mission to make agriculture carbon-neutral. By operating in developing countries, we enable European impact investors to drive meaningful change for...
-
Chemical Engineer with management experience
3 weeks ago
Varanasi, India Agro CCS Full timeJob Opportunity: Location Leader - AgroCCS Varanasi Pyrolysis OperationsAbout AgroCCS:AgroCCS is a pioneering Dutch startup headquartered in The Hague, focused on biochar soil application technologies with a mission to make agriculture carbon-neutral. By operating in developing countries, we enable European impact investors to drive meaningful change for...
-
Sales Growth Leader
5 days ago
Varanasi, Uttar Pradesh, India Talent Corner HR Services Pvt Ltd Full timeTalent Corner HR Services Pvt Ltd is seeking an experienced professional to fill the role of Sales Growth Leader - Hearing Aid Products. This position is responsible for driving sales growth, managing client relationships, and expanding market share for hearing aid products within an assigned territory.Role OverviewThe Sales Growth Leader will develop and...
-
Sales Representative Ii- Emg Cardiology- Varanasi
3 months ago
Varanasi, Uttar Pradesh, India Medtronic Full timeAt Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life Responsibilities may include the following and other duties may be assigned. To over achieve...
-
Chemical Engineer with management experience
3 weeks ago
Varanasi, India Agro CCS Full timeJob Opportunity: Location Leader - AgroCCS Varanasi Pyrolysis Operations About AgroCCS: AgroCCS is a pioneering Dutch startup headquartered in The Hague, focused on biochar soil application technologies with a mission to make agriculture carbon-neutral. By operating in developing countries, we enable European impact investors to drive meaningful...