Service Management

4 months ago


Mumbai, India Orange Business Services Full time

about the role

To monitor and evaluate usage and traffic management services . To analyze the operation of customer’s network and to report on Quality of Service . To work on improvement plans with GCSC/CSM/VPO areas to incorporate in the Service Improvement Program as well as address Service Improvement Plan actions internally that have been agreed with CSM. To monitor service performance and track chronic cases and work towards resolution of these chronic cases.  To support the CSM by advising planned maintenance and how this would affect the supported customer . To maintain the customer documentation fully updated in the orange tools (GCDR, Clarify, Fileade etc).  To actively assist in data integrity issues for the assigned customers.  To produce the Root cause analysis report for the customer where required.

about you

Ability to engage with internal staff as required. Ability to work in a virtual team environment. Ability to identify problems and work to resolution as required.

additional information

Degree / Diploma Holders with good Telecom / Data / IP Network knowledge.  Excellent verbal & written communication skills in English language  Good knowledge of MS-Office.  Minimum of 1.5 - 3 years related work experience in customer facing organizations within the telecom or IT industry.

department

Global Delivery & Operations

Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business

contract

Regular


  • Customer Service

    6 months ago


    Mumbai, India Tech Mahindra business service Full time

    **Customer Support Executive Responsibilities**: - Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. -...

  • Service Coordinator

    6 months ago


    Mumbai, Maharashtra, India Wisecor service pvt ltd Full time

    Role Definition : Taking Ownership of Achieving Assigned Objectives **PRIMARY RESPONSIBILITIES** Effective Time Management Post Order Processing Efficient handling of Customer Complaints / Feedback Efficient Coordination with Service Team High Level of Inter Departmental Coordination & Co-operation **GENERAL RESPONSIBILITIES** Responsible for Order...


  • Mumbai, Maharashtra, India Ares Management Full time

    Over the last 20 years, Ares’ success has been driven by our people and our culture. Today, our team is guided by our core values - Collaborative, Responsible, Entrepreneurial, Self-Aware, Trustworthy - and our purpose to be a catalyst for shared prosperity and a better future. Through our recruitment, career development and employee-focused programming,...


  • Mumbai, Maharashtra, India Ares Management Full time

    Over the last 20 years, Ares’ success has been driven by our people and our culture. Today, our team is guided by our core values - Collaborative, Responsible, Entrepreneurial, Self-Aware, Trustworthy - and our purpose to be a catalyst for shared prosperity and a better future. Through our recruitment, career development and employee-focused programming,...


  • Mumbai, Maharashtra, India Ares Management Full time

    Over the last 20 years, Ares’ success has been driven by our people and our culture. Today, our team is guided by our core values - Collaborative, Responsible, Entrepreneurial, Self-Aware, Trustworthy - and our purpose to be a catalyst for shared prosperity and a better future. Through our recruitment, career development and employee-focused programming,...


  • Mumbai, India Vibrantzz management services Full time

    Greetings from Vibrantzz Management Services Vacancies for Customer Service roles in Airline Industry Requirements - Excellent communication skills in English Age criteria - 18 to 45 Graduate Mandatory About the job - Handling inbound calls Resolving customer queries & issues Booking Ticketing, Cancellation or Reservation Ticketing 5 days work 2...


  • Mumbai, India Ares Management Corporation Full time

    Description Primary functions and essential responsibilities Day to day management and coverage of technical support for all Ares employees and users Maintain a high degree of customer service and confidentiality (as needed) for all support queries while adhering to all service management principles Manage day to day incident submissions;...

  • Customer Service

    6 months ago


    Mumbai, India Vibrantzz Management Sevices Full time

    Greetings From Vibrantzz Management Services !! We are Hiring for International US Based Banking Process HSC With 18 months of BPO Experience And Graduate With 1 Year Of Experience In Mandatory Banking Process Experience can get Additional advantage EASY SELECTION GIVEN WITH INHOUSE INTERVIEWS Transport Facility provided till your door step Good Salary...


  • Mumbai, India Romas Management Services Full time

    **Openings for a Non-BPO / Corporate company in Goregaon, Mumbai.** **1. Customer Service.** Exp - 3+ years in any International BPO voice process. Salary Budget - 50k plus incentives & Travelling Allowances. Shift - 24*7 **2. Sales Executive.** Exp - 3+ years in any International BPO voice (sales) process. Salary Budget - 55k plus incentives &...


  • Mumbai, India Vibrantzz Management Services Full time

    Greetings from Vibrantzz Management Services. We are urgently hiring for Customer Service Associate role. Opening for US, UK and Australian processes. Job Location: Malad, Andheri and Thane. Salary up to 40k in hand and incentives. Based on last drawn and overall work experience. All Documents are Mandatory Approval can be taken (Conditions applied) 5 Days...

  • Service In-charge

    6 months ago


    Goregaon, Mumbai, Maharashtra, India Sangharsh Management Services Full time

    **Job Title: Services In-Charge** **Company Overview**:Our client company is a Private Limited organization and an authorized dealer for sales and marketing of one of the leading companies specializing in Marine Propulsion Engines, Marine DG sets, Industrial Engines, spares, accessories, and services in the state of Maharashtra. The company is also...


  • Mumbai, Maharashtra, India Ares Management Full time

    Over the last 20 years, Ares’ success has been driven by our people and our culture. Today, our team is guided by our core values - Collaborative, Responsible, Entrepreneurial, Self-Aware, Trustworthy - and our purpose to be a catalyst for shared prosperity and a better future. Through our recruitment, career development and employee-focused programming,...


  • Mumbai, India Talent Corner HR Service Ltd Full time

    We have an opening for the post of Customer Service Executive in E-commerce company located at Andheri East. Details mentioned below: **Designation** **:Customer Service Executive** **Qualification** : Any Graduate **Experience** : 1 to 2 years of experience **Industry preferred**: E-commerce **Job location**: Andheri East (close by to Western Express...


  • Mumbai, Maharashtra, India Travel Placement Service Full time

    We are seeking a talented and experienced IT Specialist to create and maintain computer information systems for our corporate travel management company. This position is remote working EST hours.As an IT Specialist, you will be responsible for managing our online booking tool and providing technical support to ensure seamless operations.The ideal candidate...


  • Mumbai, India Vibrantzz Management Services Full time

    Welcome to Vibrantzz Management Services We are back with amazing opportunities with top MNCs Work from Office International Shifts - UK, US, Aus 24/7 rotational shifts Location - Malad Job Profile - Customer Service Executive Handling inbound calls and solving queries Requirements : Excellent Communication Skills Minimum Qualification - Graduation...


  • Mumbai, India Vibrantzz Management Services Full time

    Welcome to Vibrantzz Management Services We are back with amazing opportunities with top MNCs Work from Office International Shifts - UK, US, Aus 24/7 rotational shifts Location - Malad Job Profile - Customer Service Executive Handling inbound calls and solving queries Requirements : Excellent Communication Skills Minimum Qualification - Graduation...

  • International Bpo

    6 months ago


    Mumbai, India Vibrantzz Management Services Full time

    Vibrantzz Management Services - Job Openings for International BPO Job Location : Malad, Thane and Navi Mumbai Salary up to 6.2LPA and incentives Contact No : 8433968792 Regards, Kashish Vibrantzz Management Services **Job Types**: Full-time, Permanent **Salary**: ₹300,000.00 - ₹620,000.00 per year **Benefits**: - Health insurance Schedule: -...


  • Mumbai, Maharashtra, India Ingenious Management Service Full time

    Asistant Makeup Artist Assistant Makeup Artists are beauty practitioners who offer general makeup services or work in prosthetic design. Their primary duties include enhancing facial aesthetics through makeup, creating custom looks for clients and working with actors on movie sets. Location: Mumbai **Responsibilities**: Enhancing facial aesthetics through...


  • Mumbai, Maharashtra, India Vibrantzz Management Services Full time

    **Job Title**: Senior Customer Service Officer **Location**: Mumbai and Thane **Experience**: 6 months to 36 months **Salary**: Up to 44,000 INR per month We are seeking a dedicated Senior Customer Service Officer to enhance customer satisfaction and foster loyalty. In this role, you will manage escalated inquiries and support the customer service team in...

  • Service Coordinator

    3 months ago


    Virar, Mumbai, Maharashtra, India PT Ecological Service Pvt Ltd Full time

    1. To Manager the following KEY RESULT AREAS: (mention KPI and specific targets) A. Schedule service visits, maintenance activities, B. Assign service technicians to specific tasks and projects. C. Ensure that all service activities comply D. quality checks and inspections verify proper operation 2. To Facilitate/Coordinate following activities: A. To...