Onboarding Associate

3 weeks ago


Bengaluru, India JPMorgan Chase & Co. Full time

People management for a small team to include development work allocation, training and escalations. Client facing, single point of contact responsible for the end-to-end client experience and satisfaction during the in-scope product implementations Responsible for multi-entity, multi-jurisdiction client onboardings and product & service implementations Collaboration with client and coverage team to develop and execute an implementation plan, establishing clear expectations and providing transparency of timeline using project management principles and practices.  Manage and coordinate client and internal partner communication and status updates Provide Subject Matter Expert for implementation requirement, products & services, and training requirements Lead and coordinate strategic business initiatives as a subject matter expert or project manager Demonstrated problem solving ability through interaction with internal and business partners Exceptional verbal and written communications skills. Communication is paramount. Ability to independently manage conflict and mobilize internal resources to resolve issues Strong interpersonal and relationship building skills Excellent logical, analytical skills and attention to detail Aptitude to work with numbers and deadlines.


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