Senior Operations Manager/Analyst

4 weeks ago

Bengaluru, India Autodesk Full time

Job Requisition ID #

24WD76579

Job Title: Operations Manager

Job Summary:

The Operations Manager will be responsible for overseeing the smooth operation of the outsourced application managed service solution. This includes managing the day-to-day activities, ensuring service level agreements (SLAs) are met, and maintaining a high level of customer satisfaction. The Operations Manager will work closely with the service provider, internal stakeholders, and cross-functional teams to ensure the successful delivery of services.

Responsibilities:

7+ years experience overseeing the day-to-day operations of the outsourced application managed service solution.

Ensure that service level agreements (SLAs) are met and maintain a high level of customer satisfaction.

Collaborate with the service provider to define and implement operational processes and procedures.

Monitor and analyze service performance metrics, identify areas for improvement, and implement corrective actions.

Manage and resolve any operational issues or escalations promptly.

Conduct regular service reviews with the service provider to assess performance and address any concerns.

Develop and maintain strong relationships with internal stakeholders and cross-functional teams.

Collaborate with the service provider to develop and implement a disaster recovery plan and ensure business continuity.

Stay up-to-date with industry trends and best practices in managed services and make recommendations for improvements.

Provide regular reports and updates to senior management on the performance and status of the managed service solution.

Qualifications:

Bachelor's degree in a relevant field (e.g., Computer Science, Information Technology, Business Administration) or equivalent experience.

Proven experience in managing outsourced vendor-managed service solutions.

Strong knowledge of IT service management frameworks (e.g., ITIL) and best practices.

Excellent communication and interpersonal skills, with the ability to build and maintain relationships with stakeholders at all levels.

Strong analytical and problem-solving skills, with the ability to identify and resolve operational issues.

Proven ability to manage multiple priorities and meet deadlines in a fast-paced environment.

Experience in vendor management and contract negotiation.

Knowledge of project management methodologies and tools.

Familiarity with cloud computing, specifically AWS (Amazon Web Services) technologies is a plus.

#LI-KS2

Learn More

About Autodesk
Welcome to Autodesk Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.

Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here:

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