Manager EXL/M/1069673

2 days ago

Bengaluru, India exl Full time

Job Description

RESPONSIBILITY AREAS INCLUDING PREFERRED SKILLS AND EXPERIENCE

End to end knowledge of O2C function and an ability to keep informed of trends  Develop action plans to ensure that improvement development plans are achieved. Ensure that service levels agreements/KPI is exceeded. Overall understanding of processes, continuous improvement work and an ability and interest in identifying and championing new ideas for possible adoption & transformation experience is added advantage.  A proven data analyst with ability to bring out metrics from any given data. Maintain day to day operations, administration and communication to Client and leadership Initiate meetings with various stakeholders to communicate the process deliveries and Issue resolution Develop and maintain relationships with external system owners and vendors Ensure Internal Control compliance and External Audit requirements are met at all times Develop Competencies in the team, Hire right candidates for any open positions Perform all other duties as assigned. Ability to effectively lead a wide variety of professionals, regardless of their experience level and specific expertise in achievement of established goals and objectives Be analytical and have the ability to visualize process performance Strong business and customer focus Working and managing teams in a matrix organization Ability to build relationships, teamwork and networking in a virtual international context Ability to manage multiple priorities, think tactically and strategically, demonstrate objectivity, be results-oriented, and show initiative and creativity Must be a proven team player with strong collaboration skills Closure driven, work with a sense of urgency Proven experience in driving efficient, time sensitive and cost effective service that meets the client's needs

Competencies:

Knowledge of the process and systems  High level of computer proficiency and excellent MIS skills  Ability to coach and give feedback on an ongoing basis  Clear written and verbal communication  High level of Customer Service and Quality Orientation  Strong Communication and Motivational Skills  Ability to lead in a continually challenging environment  Effectively plan, prioritize and execute everyday floor operations 

Eligibility Criteria: 

Good communication skills both written and verbal Good understanding of O2C process along with downstream and upstream areas Should have 8 - 10 Years of Experience 

Should have experience of managing

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