Delivery Manager

4 weeks ago

Bengaluru, India Fidelity Investments Full time

The Purpose of This Role

The Delivery Manager Operations would play a key role within the Defined Contributions Money Out function to support Fidelity’s clients and internal partners at FMR India. The Delivery manager will be accountable for the day to day operations of his/her direct and in direct teams. He / she will work closely with global partners to understand the business priorities and ever-increasing needs of our customers to align their teams to execute the day-to-day operations. Continuously focus in developing the team to achieve Individual goals and contribute to Organizational goals.

The Value You Deliver

Responsible for leading, coaching, and developing a team of 15-20 associates. Manage the day-to-day operations of Money Out team, ensuring the timeliness and accuracy of deliverables. Review productivity and quality of individuals within the team. Re-evaluate and adjust standards as the business grows and changes. Define new productivity standards to accommodate business changes Create, establish, and maintain daily and monthly operational metrics Identify issues\bottlenecks that prevent \ hinder the organization in providing the best in class customer experience, escalate them appropriately and collaborate with Clients and internal partners to fix those issues Conduct performance reviews for team members. Identify the current competencies of each associate and provide training and development in required skill areas Promote teamwork and responsiveness of individuals in their areas of responsibility through support and coaching. Lead or participate on project teams involved with departmental or strategic projects.

The Skills that are Key to this role

Technical / Behavioral

Must have solid expertise and proficiency in Defined Contribution (K) domain Financial Services background is a must Strong People Management Skill Strong analytical skills and orientation to details Excellent Communication Skills Leadership and personnel management skills Customer / Partner centricity Effective Problem solving and decision-making Dynamic day to day operations management like volume, productivity, inventory, daily staffing capacity, etc.

The Skills those are good to have for this role

Excellent verbal and written communication skills along with strong attention to detail. Strong Stakeholder Management & Escalation Management. Ability to lead the global projects & Initiatives. Experience in financial services with high-volume transaction processing experience Flexible to work in US shifts/India night shifts

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