Assistant Vice President, HRO Operations

3 weeks ago

Chennai, India Genpact Full time

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Assistant Vice President, HRO Operations

In this role, you will be responsible for the HRO Operations. Focus on continuous process improvement and adaptive to change. Develop & manage effective working relationships in the organization and actively collaborate closely with all Clients.

Responsibilities

Be hands on, to ensure delivery per customer expectation along with meeting defined SLA and ensure Customer satisfaction. Noise free operations is a critical result

Assess actual performance against standards to resolve whether the team is on target to reach goals and takes corrective actions as vital.

Constantly work to find opportunities to drive value beyond SLA’s and contractual terms – hence be able to drive value share and Transformation opportunities.

Ensure timely resolution of customer / intensified issues along with root cause analysis to avoid reoccurrence

Should be able to mentor, guide, influence & empower the team to achieve targets. Ensure key people metrics are met.

Be able to build talent for future growth.

Right hiring and Resource planning along with optimizing the resource utilization by identifying areas of efficiency

Establish relationships and partnerships with internal business partners and customers to drive cross sell of business in existing accounts. Hence has to build/understand digital assets and tools for F&A domain

 Be able to proactively identify business and financial risks, and work out alternatives / mitigants 

Qualifications we seek in you

Minimum Qualifications / Skills

Experience in operations in an outsourced environment of HRO domain and in-depth end to end process knowledge

Transition exposure – should have transitioned large client relationships seamlessly.

Ability to lead & build teams, and influence multiple internal partners

Ability to build client partnerships and work in cross functional teams, especially with Relationship / Sales teams

Ability to work in an ambiguous environment. Must be a self-starter

Preferred Qualifications/Skills

Exposure to financial & commercial Business Understanding

Multi-Tasking skills in project delivery and budget

Innovating process and cultural change

Excellent quantitative and analytical skills

Upbeat, confident, outspoken & excellent in communication

Exposure to working with clients in the Hi-Tech industry will be an added advantage

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