Store Associate

4 months ago

Navi Mumbai, India Expertia AI Full time

Company Overview

Expertia AI uses Deep Tech to discover, develop, and deploy skills to build the future of work for organizations and professionals.\


Job Overview

We are seeking a Senior Store Associate for a full-time, fixed-term employment position located in Navi Mumbai or Bangalore Urban. The ideal candidate will have 7 to 10 years of relevant work experience in customer service and store operations, ensuring exemplary service and efficient store management.


Qualifications and Skills

  • Minimum 7 years of work experience in a retail or customer-facing environment, with a strong emphasis on customer satisfaction and store efficiency.
  • Proven expertise in delivering exceptional customer service skills (Mandatory skill).
  • In-depth product knowledge to efficiently assist and guide customers (Mandatory skill).
  • Excellent verbal and written communication skills for effective customer interactions (Mandatory skill).
  • Proficiency in cash handling procedures to manage transactions accurately.
  • Experience in inventory management to ensure optimal stock levels and timely replenishments.
  • Strong teamwork abilities to foster a collaborative work environment amongst store staff.
  • Problem-solving skills to address and resolve any store-related issues proactively.
  • I also want skill X and Y and Z


Roles and Responsibilities

  • Provide exceptional customer service by greeting and assisting shoppers, addressing their needs, and ensuring a positive experience.
  • Maintain comprehensive product knowledge to inform and assist customers effectively, contributing to sales generation.
  • Handle cash transactions efficiently, ensuring accuracy in sales and the safeguarding of store funds.
  • Manage inventory levels by monitoring stock, placing orders for replenishment, and organizing store displays.
  • Work collaboratively with store staff to achieve sales targets and operational objectives.
  • Resolve customer complaints and concerns promptly, providing solutions to enhance service satisfaction.
  • Assist in training new staff members regarding store policies, customer service techniques, and product information.
  • Ensure the store is clean, organized, and compliant with safety standards at all times.

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