Services Specialist

4 weeks ago

Hyderabad, India Yext Full time

Yext (NYSE: YEXT) is the leading digital presence platform for multi-location brands, with thousands of customers worldwide. With one central platform, brands can seamlessly deliver consistent, accurate, and engaging experiences and meaningfully connect with customers anywhere in the digital world. Our AI and machine learning technology powers the knowledge behind every customer engagement, which is only possible through our team of innovators and enthusiastic collaborators. Join us and experience firsthand why we are consistently recognized as a ‘Best Place to Work’ globally by industry leaders such as Built In, Fortune, and Great Place To Work®

As a Services Specialist on our Assistance team, you will be responsible for providing platform configuration, content management, and platform optimization services to our customers. You will be an extension of our customers’ teams and will be trusted to help manage their brands’ digital experiences powered by the Yext platform. We value individuals who are detail-oriented, excellent communicators, creative problem solvers, and are motivated by delighting and helping customers. Ideal candidates are reliable, can learn and adapt quickly, and enjoy contributing in a team environment while holding themselves to a high standard of individual performance.

What You’ll Do

Responsible for the successful administration of in-platform task execution for pooled customersPrioritize, manage, and monitor multiple inbound customer configuration or content management requests, driving to timely completionInterpret customer and other stakeholder requests, tailor your conversations according to their needs, and effectively communicate these needs to other internal teams as necessaryAnalyze, clean, and transform customer content, primarily in Excel, providing quality assurance over the content loaded into the Yext PlatformMaintain process and workflow documentation for customers in accordance with customer needs and Yext internal best practicesPartner closely with customers and your account teams alike to ensure we are exceeding customer expectationsContribute to internal resources and deliver meaningful product feedback to leadership and relevant teamsBe an expert in Yext Content and configuration, helping customers achieve their end goal through best practices

What You Have

BA/BS degree or equivalent experience2+ years of operations, technical support, customer success, or analyst experienceDesire to delight customers with every interactionDirect experience working in the Yext platform is preferred, including a strong understanding of Content, Listings, Reviews, Pages, Search, and other featuresExperience with Zendesk or other help desk softwareProficient in Excel; ability to audit, analyze, and manipulate large sets of relational dataOutstanding and effective interpersonal skills; along with strong ability to communicate complex issues across departments and with external contactsDetail-oriented, organized, process-drivenAbility to work quickly and accurately in a high-volume environmentAutonomous worker with excellent time management skillsAbility to thrive in a cross-functional team environment

Perks and Benefits

At Yext, we take pride in our diverse workforce and prioritize creating an engaged and connected working environment. Our ambitious mission is to transform the enterprise with AI search, and we know that to achieve that, we need a global team of innovators, visionary thought leaders, and enthusiastic collaborators passionate about making a meaningful impact in the world and contributing to an extraordinary culture.

We believe that people do their best when they feel their best — and to feel their best, they must be well-informed, fuelled, and rested. To ensure our employees are at their best, we offer a wide range of benefits and perks, including:

Performance-Based Compensation: We offer an attractive bonus structure and stock options for eligible positions.Comprehensive Leave Package: Our leave package includes Paid Time Off (PTO), Parental Leave, Sick Leave, Casual Leave, Bereavement Leave, National Holidays, and Floating Holidays to ensure a healthy work-life balance.Health & Wellness Offerings: We provide medical insurance with 7L coverage, including enhanced parental and outpatient department (OPD) coverage for you, your spouse, two dependent children, and two parents (as applicable and subject to eligibility requirements).Relocation Benefits: We offer relocation assistance and an allowance to eligible candidates to help ease your transition.World-Class Office & Building Amenities: Our office has a top-notch infrastructure, including gaming rooms, a plush pantry, and breakout areas.

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