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Production Application Support

4 months ago

Hyderabad, India CGI Full time

Position Description:

Objectives
The role will mainly focus on the functional & technical support of in-scope applications, monitoring, troubleshooting, resolving and communicating the production events to end users and stakeholders.
The event can be of various types and nature, ranging from simple application error or infrastructure issues related to Database or server crash.
Provide technical support by ensuring the smooth execution of batches, delivering the production change; manage incidents and problems within the in-scope applications. The Production Support Analyst is expected to work with global teams.

Maintenance and Enhancements
Participate in release cycles for functional validation on staging/pre-prod/prod environment.
Review release and coordinate around deployment/post release checks, do communication.
Liaises with the Development teams to ensure enhancements and bug fixes are prioritized.
Ensuring the timely delivery of change in staging/production ecosystem as per schedule.
Participates in regular and required DRP and BCP exercises.
Coordinate with Infra teams on patching & upgradation of servers and post checks.

Experience
4-6 years of relevant application production support or support experience

Essential/Specific Requirements
Prior experience of Production Support preferably in banking domain
Excellent knowledge of SQL queries ( Oracle/MS SQL Server - SQL) ability to understand complex and advanced joins
Good experience on systems like Windows, UNIX and Linux
Working knowledge or familiarity with tools like Geneos, ServiceNow, Jira, Autosys

Skills and Behavior
Ability to provide step-by-step functional and technical help, both written and verbal
Enthusiastic to work in challenging environment
Highly effective team player with collaborate and can-do attitude
Develop team skills, leverage networks, embrace changes
This is Follow-The-Sun (FTS) model, and hence team needs to be flexible with weekday shift
Flexible in working on public holiday, weekends to support application releases and Infra production changes

Good to Have
Understanding of full trade lifecycle, front-to-back Transversal Trade processing workflows
Knowledge of financial products like Interest rates, Bonds, FX, Treasury
Working knowledge of processes like change, incident, request and problem management
Technical Application Support experience in Investment Banking (preferably supporting Fixed Income products such as IRD/CRD derivatives, securities lending/Mortgages) business
having Investment banking / financial background is a plus
ITIL – knowledge and processes implemented

Skills:

Linux SQL Unix ITIL