Principal Consultant, Senior Process Mining Engineer

4 days ago

Bengaluru, India Genpact Full time

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Principal Consultant, Senior Process Mining Engineer

In this role, We are seeking a talented and passionate, senior individual, asSenior Process Mining Engineer in the Group Transformation Office (“GTO”).

The Group Transformation Office drives and executes the overall strategic transformation agenda. The team works under the guidance of the Global Head, Transformation, Chief Transformation, Technology and Operations Officer and Transformation, Technology and Operations (“TTO”) MT. The office also collaborates closely with senior business and functional leaders across the Bank to build and drive the Bank-wide transformation.

Operational Excellence (“OE”) Process Mining (“PM”) is an integral part of the Group Transformation Office, and this role provides thought leadership and steer to Bank-wide Operational Excellence efforts in close partnership with senior management. The role requires driving holistic change by coaching and empowering people through multiple levers including process taxonomy & constructs, process reengineering, structural changes, digitization, policy streamlining, targets and tracking, training, and accountability.

Responsibilities

Shape future evolutions of the process mining engineering framework 

Review and adopt technological advances in large scale data management and engineering

Partner with other functions to embed holistic process tracing in systems and operations across the bank to maximize process mining coverage and thereby achieve targeted efficiency outcomes.

Architect and build modular process mining data framework to maximize data transformation scalability, reuse, robustness, and performance

Lead technical project delivery and ongoing maintenance of data pipelines

Monitor ETL runs and optimize execution speed and robustness

Embrace professional software development and large-scale data engineering practices

Assimilate unknown process domain and terminology quickly

Correlate process execution with underlying data traces; locate, explore and quality-assess

Guide data scoping and technology toolset selection to streamline project delivery

Collaborate with PM architecture for data quality and business volume validation 

Develop data transformation procedures (e.g.PySpark) for large scale (100GB+) process mining data sets based on big data file systems (e.g. Hadoop, Delta Lake)

Develop delta update methodology and procedures 

Validate information across multiple stakeholders and distil common threads and recommendations 

Mitigate risks and impediments for project delivery

Nurture relationships, build network across key roles in business

Reflect on impact of changes in data scope and/or analysis approach and mitigate related risk early.

Engage with the PM community of practice (engineering angle)

Design and PM engineering training sessions

Advocate for and role-model process- and data-driven holistic (end-to-end) mindset 

Present process mining engineering approach, lighthouse project briefs and lessons learned in various tech forums

Collaborate with adjunct fields, like automation, simulation, process design.

Own and lead technical PM delivery methodology and tracking of optimization potential

Design and establish technical PM training curriculum 

Contribute to roadmap planning and project prioritization

Nurture and streamline collaboration model with (business-centric) PM architecture team 

Capture lessons learned and derive/design improvements on the PM data transformation

Be aware and understand the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.

Qualifications we seek in you

Minimum Qualifications / Skills

BE/B.Tech or any equivalent Graduate, 

University Degree or equivalent, preferably in computer science, engineering or analytical discipline, e.g. mathematics, statistics, IT

Preferred Qualifications/ Skills

Strong working experience in developing configurable, scalable solutions to process mining specific data challenges (e.g. dealing with timestamps of varying precision and from multiple time zones) 

Knowledge of FSI processes is a plus.

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