Customer Solution Manager, AGS-Tech-Field-CSM

Found in: Talent IN C2 - 2 weeks ago

Mumbai, India AWS India - Maharashtra - D03 Full time
Sales, Marketing and Global Services (SMGS)

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Key job responsibilities
At Amazon Web Services India, we are leading the cloud revolution in India. As a Migration Customer Solution Manager you will work with the largest and most complex enterprises in the world, to enable their multi-year journey to the cloud. In this new, highly visible, role you will ensure that all AISPL teams work together effectively and efficiently to deliver migration and modernization outcomes for the customer in relation to Amazon Web Services (AWS) Cloud.

A day in the life
You will be a trusted advisor to your customer. You will leverage your program management, technical, organizational, and transformation expertise to understand your customer's business and strategic goals, translate them into an executable plan, and drive the implementation to success by working with the customer, AWS, and our partners. You will understand your customers' biggest IT challenges and provide prescriptive guidance, based on AWS best practices, to guide them through their migration and modernization journey to AWS at scale.

You will take end-to-end ownership of multiple migration projects within a single enterprise or across several enterprises, utilizing your communication skills to interface with and influence a broad range of multi-disciplinary teams (Business development, solutions architecture, support, product, professional services, and partners). The Migration Customer Solution Manager role is responsible for cloud migration and modernization programs (incl. technical, operational, organizational, and education) that span across traditional IT teams and business units.

We are open to hiring candidates to work out of one of the following locations:

Mumbai, MH, IND

BASIC QUALIFICATIONS

7+ years in a senior customer facing role with experience in cloud migrations or IT consulting projects and bachelors degree in science and technology.
Excellent written and verbal communication skills, including a demonstrated ability to effectively deliver information at the C-suite/VP level
Self-motivated, problem solver, good organizational and troubleshooting skills, ability to maintain composure in stressful situations, respond to customer needs quickly and effectively, and adaptive to change. Should be able to learn quickly and demonstrate good management skills.
PMP, Prince2, PgMP, SAFe or SCRUM/Agile experience or certification and AWS - SA- Associate Certified

PREFERRED QUALIFICATIONS

Experience in migrating to AWS/cloud services at scale

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