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Customer Onboarding Support_Developer Cloud
3 months ago
If you are a current employee who is interested in applying to this position, please navigate to the internal Careers site to apply.
Role: Customer Onboarding Support - Marketing Cloud
Experience: 3+ Years
Location: Bangalore
Shift: Flexible to work in Global Shifts
About MarketStar
In everything we do, we believe in creating growth, for our clients, employees, and community. For the past 35+ years, we have been generating revenue for the most innovative tech companies globally through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people and supporting them through mentorship, leadership, and career development programs. We provide service and support to our communities through the MarketStar Foundation.
Our exceptional team is the cornerstone of MarketStar's accomplishments. We are proud of our award-winning workplace culture and for being named a top employer. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success.
We are excited to have you apply to join our MarketStar team and can’t wait to discuss how we can help you find growth
About the Role:
Works with Net New Customers (sold by MarketStar Reps) within the first ~30-60 days. Handles implementation support, technical escalations. Works closely with Account Managers and Onboarding teams for developer cloud solutions during this window to ensure the customer is setup and launch is successful.
3+ years' experience in technical issue resolution, ticket handling, and client facing issue discovery.
Key Responsibilities
Act as the primary point of contact for new customers during the onboarding process to provide technical training and onboarding support to new clients to ensure they can effectively use the solution. Conduct thorough assessments of new customers' needs and goals understand and plan for integration with clients’ existing systems and technologies and infrastructure Understand the specific use cases and requirements for utilizing Bird solutions. Develop and maintain expertise in feature functionality and practical application of all product offerings Partner with marketing to create and deliver enterprise-grade onboarding and troubleshooting materials to support new customers Strong collaborative skills to work effectively with sales, product, and solution engineering teams Strong problem-solving skills to address technical issues and provide effective solutions Stay up to date with industry trends, competitive landscape, and emerging technologies to provide informed insights to clients and the sales team Provide ongoing technical support and act as a liaison between the client and support teams to ensure customer satisfaction for the first 90 days of the customer journeyExperience
Bachelor’s Degree 3+ years' experience in technical issue resolution, ticket handling, and client-facing issue discovery 1+ years of project management experience Knowledge of PaaS, SaaS, IaaS, public cloud, and related industry and technical concepts. Knowledge of the CPaaS industry is a plus but not mandatory. Experience with Developer Cloud solutions and their application in various industries.Profile & Attributes
Diligent Reliable Ambitious Persistent Passion for technology Solution orientated Analytical High Emotional Intelligence Proactive Creative PatientWhat’s in it for you?
Constant Learning and an entrepreneurial growth mindset. Employee-centric benefits plan includes Comprehensive Health Insurance, generous Leave Policy, Covid Support, Vaccination drives, Wellbeing sessions, real-time grievance redressal, and work flexibility.
We are a people-first organization with policies and processes that help you bring the best version of yourself into work including fast track growth for high-potential folks. An opportunity to be associated with the world’s leading brands as clients. To be a part of an organization with more than 60% of homegrown Leaders. Customized training programs that are catered to personal and professional development. We are an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success.
If You're up for this position, hit the Apply Now Button
