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Regional Debt Manager-Flows-Rural Assets

4 months ago

Indore, India IDFC FIRST Bank Full time

Role/ Job Title: Regional Debt Manager-Flows-Rural Assets

Function/ Department:  Retail Banking

Roles & Responsibilities:

Responsible to handle a region for collection of loan products. Identifying and developing measurement standards for the improvement of performance and operational effectiveness of the collections team in the region. Recommending resolutions to ensure end goals are met and NCL is maintained / achieved as per requirement. Ensuring that NPAs of the region are kept at minimum trigger levels. Review of agency management and analysing the feedback. Personal visits to High value cases which are not able to handle through normal channels. Constructively maximize returns on each pool cut and focus on lower delivering cuts. Identification of training requirements and systematize staff training. Work in close collaboration with the business and support team for speedy redressal of all issues. Recruit, train and assist in development of team members for achieving the region target. Working closely with legal counsel, various levels of management, or other local authorities on sensitive collections situations. Aggregate information about competitor policies, determine a suitable collection policy and trigger mechanism for catering to the target customer from a regional perspective. Ensuring team's adherence to the defined processes and policies while dealing with delinquent customers.

Education Qualification: 

Graduation: Any Graduate

Experience:  10 to 18 years of experience in Collections