AGM - National Accounts
4 weeks ago
Role
National Account Manager
Band
M2
Location
Mumbai
Job Purpose
To manage the National customer relationship for Mumbai HQ accounts Build Relationship with the Key Buying centre ( C- Levels) to influence deals Nationally Drive profitable revenue growth Deliver the best in class customer experience to our customers Ring fencing customer base, acquiring new customers. Increased market share from integrated product, service, mobile solution offerings, and fixed data product, WAN, LAN, SIP, WiFi, Data centre, IOT etcKey Result Areas/Accountabilities
Revenue and New business
Deliver Revenue / TCV growth target in line with the DB Create opportunities for participation in Large deals C – Level Customer stakeholder engagement and escalation contact for all customer experience Engagement with various stakeholders to deliver the revenue growth for strategic accounts Create opportunities with focus on products as IPVPN, Cloud & Hosting, SD- WAN, MPLS, IOT, Fixed Voice, Mobility, etc Drive Digital Workshops with cross functional teams of customerEngagement
Own multi touch points and engagements in Customer organisation and internally Expand the buying centre and engage with multiple contacts ( not limiting to Procurement, IT, Admin) Engage cross functionally to deliver a quality experience to the Customer Manage virtual teams including delivery, solution, service, collections Ensure governance of QBR’s and other reviews with customer Develop deep understanding of the customer telecom spend and our Share of Wallet (SOW).Process Management
Build discipline of usage of internal tools like 1SF/ ESMS as appropriate and maintain forecast accuracy Adherence of sales processes including tariff approvals, Bid management, order management, A/c enlistment etc. Ensure correct forecasting and commits as per DB target Maintain at least 4X funnel (X being DB Target)Core Competencies, Knowledge, Experience
Competencies
Experience in managing global and a track record of global accounts/ enterprise solution selling Experience in complex change management and operating in a matrix, fast moving and technical environment. Experience in working in multi-cultural environment ability to manage an international and distributed team.-
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