Senior Manager

2 months ago

Bengaluru, India Razorpay Full time

Razorpay was founded by and Harshil Mathur in . Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India. 

We are a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business. Over the past year, we've disbursed loans worth millions of dollars in loans to thousands of businesses. In parallel, Razorpay is reimagining how businesses manage money by simplifying business banking (via Razorpay X) and enabling capital availability for businesses (via Razorpay Capital).

Understand the payments ecosystem, Escrow /Nodal accounts, Payouts business model, associated processes and manage overall operations with accountability for the effective and successful management of TAT, Accuracy, Resources, productivity and quality control.
Enhance the operational procedure, systems and principles in the areas of business processes and management reporting and look for opportunities to expand systems. Responsible for setting up right processes, timely execution of day to day operations in reconciliation, settlement file preparation, management reporting, dispute management, Merchant settlements and Bank account monitoring. Interact with banks for seamless execution of processes.

Roles & Responsibilities :

●Responsible for handling audit and other regulatory requirements with respect to PPI and ensure to work closely with the audit and compliance team for smooth reporting.
●Closely monitor liability calculations vs Escrow balance as per requirement mentioned in Master Directions for Prepaid Instrument and keep yourself updated with updates and changes from RBI time-to-time.
●Understand the business requirements and establish processes in accordance with business requirements. Ensure efficient and quality services are provided to customers in accordance with service standards.
●Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality and customer-service standards.
●Effective internal and external stakeholder management with timely communication and appropriate action. Handle payment related queries effectively and provide resolution.
●Should understand and be a part of On-going developments and implementation of Reward program.
●Analyze the impact of new loyalty programs being introduced and plan accordingly for managing the impact on reconciliation and overall monitoring from finance perspective.


●Manage Merchant level reconciliations, invoice validation, payouts, and fund management.
● Responsibilities include hiring, training, planning, managing performance appraisals for the team, addressing employee performance and corrective action plans.

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