Manager, Field Collections, South India

4 weeks ago

Chennai, India Standard Chartered Bank Full time

Role Responsibilities

Monitoring/Controlling Regional Collection Activities / Negotiations with Delinquent account holders / Agency Monitoring calls for expert knowledge of Delinquency Trends and agency management in various products.

An initiator with very high level of energy. Excellent leadership, analytical and communication skills Strong interpersonal skills and a good team player Negotiation and influencing skills Ability to envisage technological implementations for handling increased business Market understanding and Collection Techniques.

Strategy

Ensure adequate and relevant collection strategy is in place & used in line with the size and risk of the portfolio 

Business

To effectively monitor and control delinquency rates of the secured & unsecured portfolio and Charged-off accounts of retail portfolio To ensure successful Recoveries with the objective of minimizing Net Credit Loss. To ensure that effective Legal measures are taken against Delinquent Customers to safeguard the interest of the Bank. To ensure that Collections processes are compliant and delivered as per the internal service level agreements and agreed timelines. Managing and implementing optimum and cost-effective vendors as per requirements. Understanding of collection procedures and processes and legal implications and processes of NPA’s

Processes

To take account of NPAs and design customized solutions and optimize return recoveries. Define and implement legal procedures to convert / cure NPAs and minimize losses. Interface externally with lawyers, enforcement agencies in order to define and implement these processes. Minimizing Bank’s risks by implementing appropriate policies and regulations. To provide feedback to senior internal and external stakeholders in order to define processes. Monitor and control Delinquency and Credit losses for Retail Products Negotiate & collect over dues from customers where required Ensure charge-offs are minimized and recoveries are effected on Charged-off Accounts Exercise adequate control over in-house team at bank and external agencies in terms of: Capacity Planning Recruitment and Training Productivity Resolution Account Coverage Cost of collection Agency performance in terms of resolution - both front-end and net resolution Ensure proper documentation of Collection related activities and accurate CACS / CAMS update Timely assignment of Collection cases to Agencies and / or In-house field collectors Conduct periodic audits of Collection Agencies and Legal Vendors Follow all related procedures/documentation Ensure legal recourse and follow up on delinquent accounts where applicable so as to minimize losses Assist Fraud Risk Management team in investigation Liaison with Legal/Law Enforcing Authorities for speedy recovery process Negotiate with seriously delinquent account holders and obtain repayments to minimize losses Timely closure of customer escalations and proactive reporting of trends noted Ability to relate to Product policies & possess credit appraisal perspective Ensure proper documentation of Collection related activities and updation of CACS (Computer Assisted Collection System) Ensure updation of database for accountholder's change of contact details Follow all ISO related procedures/documentation wherever applicable

People & Talent

Supervise and develop direct reports in a manner to enable them take on higher responsibilities. Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from the team and work in collaboration with risk and control partners. Employ, engage and retain high quality people, with succession planning for critical roles. Responsibility to review team structure/capacity plans. Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives. Ensure effective utilization of resources with an objective of minimizing credit losses, maximizing recovery and managing costs. Build a transparent and collaborative culture. To work in partnership with stakeholders. Exercise adequate control over in-house field teams in terms of portfolio productivity, resolution and coverage. Exercise adequate control over external agencies in terms of: Capacity Planning; Recruitment and Training Productivity, Resolution and Coverage

Risk Management

Monitor all major risk issues and concentrations. Where appropriate, direct remedial action and/or ensure adequate reporting to Risk Committees

Governance

Promote an environment where compliance with internal control functions and the external regulatory framework is a central priority of the business Ensure full awareness of all the policies and procedures issued in relation to money laundering prevention. He / she must ensure compliance with these policies and procedures on an ongoing basis. Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas; Awareness and understanding of the regulatory framework, in which the Group and Country operates, and the regulatory requirements and expectations relevant to the role.

Our Ideal Candidate

Education: Graduate / Postgraduate with 6-8 years of experience in respective product portfolio with a minimum of 6 years of relevant experience as Centre/ region in-charge. Exposure to Collections and other line function desirable. Languages: English / Local Language

Role Specific Technical Competencies

Basic Computer Proficiency (MS Office) Soft Skills

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