JIRA System Administrator
4 weeks ago
Position Description:
As a JIRA System Administrator, you will be a key contributor to supporting a modernization and migration move to Atlassian JIRA Cloud. This role requires expertise in JIRA capabilities, and you will act as the Atlassian technical subject matter expert. Expected to help optimize the use of JIRA tools to drive higher productivity and success. Expected to administer and support Atlassian products like JIRA Software, JIRA Service Management, Confluence, Trello and Statuspage.
Primary Responsibilities:
•Functional Analysis & Improvement: Analyze and review our current JIRA functionality. Document the existing framework and identify opportunities for enhancement, ensuring our tools are aligned with our operational goals.
•JIRA Administration: Work with JIRA filters, reporting, dashboards, workflows, fields, and overall JIRA administration, customizing these elements to meet the unique demands of our projects and teams.
•Permission Management: Manage user permissions meticulously across various tools, aligning access with the specific needs of projects and teams, and ensuring a secure and efficient workflow.
•Tool Compatibility & Testing: Proactively test new versions of tools and plug-ins, guaranteeing compatibility and smooth integration into our existing systems.
•JIRA System Analysis & Continuous Improvement: Analyze and review current JIRA functionality. Document the existing framework and identify opportunities for enhancement, ensuring our tools are aligned with our program goals.
•JIRA Improvement Implementation: Support JIRA improvement efforts including projects, workflow configurations, permissions, and user. This may include integrating external plug-ins and/or refining JIRA Query Language (JQL) searches.
•Data Management & Analytics: Review incident ticket data to ensure data accuracy for analytics and reporting helping us make informed, data-driven IT support decisions.
Minimum Qualifications and Experience:
•Bachelor’s degree or equivalent work experience.
•Minimum of 5+ years hands-on experience working with the Atlassian product suite, with specific focus on JIRA as an Administrator.
•Ability to construct custom dashboards using various filter types in JIRA.
•Ability to construct Confluence pages and integrate JIRA projects with Confluence pages.
•Scripting experience (e.g., Bash, Python, Perl) desired.
•Agile certifications and experience working with agile teams.
Skills:
Atlassian JIRA Service Desk Jira Perl Python SQL-
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