Senior Manager

4 weeks ago

Jaipur, India Genpact Full time

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.


We are inviting applications for the role of Senior Manager, Order to Cash
We're looking for someone with extensive knowledge and understanding of entire order to cash process including different invoice types (Manual, Consolidated and Automated). In this role, you will be expected to work on strict deadlines, in a fairly high-pressure business environment while being a good team player and should have led a team successfully.
Responsibilities
• Ensure all month end activities are completed within agreed time and of the highest quality and ensure metrics are met as per agreed critical metrics / SLAs targets as applicable 
• Drive transformation projects from operations, digital asset implementation, standard methodologies' framework, case studies, benchmarking for making processes more efficient and effective
• Effectively engage with customers to understand and address customer pain points
• Provide direction and mentorship to the operations team for delivery of goals, promote a learning culture and build a solid team
• Align to customer goals and deliver on commitments consistently
• Foresee risks, be proactive and predictive while developing mitigation plans 
• Build impactful customer relationships; improve Net Promoter Score. maintain existing book of business, and drive revenue growth

Qualifications we seek in you
Minimum qualifications
• Understanding of Insurance Industry and excellent knowledge of Billing & receivables management – Cross all of property & casualty products
• Excellent operating skills- People management, Client management and managing basic hygiene operations 
• Sound knowledge of various digital technologies in the market- example RPA, AI, NLP and ML- Having implemented one / few of these will be a plus 
• Ability to prioritize and manage effectively across many competing and concurrent tasks
• Exception verbal and written communication and Presentation skills. Should be able to prepare and present independently & confidently to senior leadership within GENPACT and Client organization
• Ability to work with all levels of the organization 
• The Individual should have exposure/experience to systematically evaluate business opportunities, the ambitious attitude to build on existing capabilities 
• Leverage lean six sigma framework to drive continuous performance improvement 
• Implement appropriate mechanisms to identify, understand and escalate performance gaps and/or performance breakthroughs. Develop and implement improvement plans to close performance gaps 
• Proactively understand Clients’ business need and propose appropriate solutions. Manage engagement staffing levels to deliver client expectation
Preferred qualifications 
• Masters in any stream except technical

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