Lead Associate AR

4 weeks ago

Thiruvananthapuram, India Guidehouse Full time

Job Family:

EBO Accounts Receivable (India)


Travel Required:

None


Clearance Required:

None

What You Will Do:

The Lead Accounts Receivable Analyst performs account review and claims follow-up on outstanding accounts. Analyst is responsible resubmitting claims, contacting insurance companies, analyzing remittances and taking appropriate action on rejections and denials.

Operational Responsibilities:

  • Review patient ledgers with outstanding charges and take next best action for follow up to collect balances.
  • Verify insurance eligibility and update patient accounts based on client-specific SOPs
  • Investigate claims status and next best action for open accounts via available insurance websites.
  • Call insurance companies to investigate claims status, identify appeals action and next best action to resolve accounts.
  • Identify claim denial trends or provider related issues that delay or reduce reimbursement.
  • Meet or exceed targeted productivity levels on a daily/monthly basis
  • Perform work with exceptionally high quality. Meet or exceed target quality levels.
  • Commitment to work as a member of a team to meet and exceed client-specific SLAs.

Shall understand and abide by the organizations’ information security policy and protect the confidentiality, integrity and availability of all information assets.

Shall report incidents related to security of information to concerned authorities.

  • At least 2 years of experience working in a revenue cycle with at least one year of experience working on A/R follow up processes (voice). Advanced understanding of US healthcare including Medicaid, Medicare, private insurance and basic medical & billing terminology.
  • Excellent English language skills and verbal English skills with low to neutral accent.  
  • Strong organizational, quantitative and analytical skills.
  • Strong problem-solving skills
  • Excellent keyboarding skills



What Would Be Nice To Have:

Proficiency in Microsoft Office (Word, Outlook, Excel)

Proficient and certified in Spanish Language.


What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

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