IAM Analyst

4 weeks ago

Bengaluru, India Black Box Full time

Identity and Access Management (IAM) Analyst

Job Overview

The Identity and Access Management position will conduct all the operational tasks required to provision and de-provision users with Black Box AD accounts, Applications, and Network systems access, ensuring access to BlackBox systems remains appropriate as requested and needed , along with adherence to IT Policies. 
Among other duties, the IAM Team is also responsible for, creating all Exchange objects, Network shared drive, shared mailbox , exchange related issues, requests and access, creating AD Security Groups, and participating in audit preparation and presentation of Access requests evidence. 

Performs role reviews, analyses, and executes access control requests to ensure that access to Blackbox systems remains appropriate, as requested and required. The IAM resource will also take on additional tasks related to administration, governance, and overall management of IAM related project activities as needed.
 

Experience – Minimum 3 years in IAM function , Total IT experience 5+ years 

Education – Bachelors in Computer engineering / science, IT , MCA or related field / degree. 
 

Main Responsibilities

Provision access for New Hires by creating AD accounts, application accounts, and Network access etc. with precisions and accuracy. Process all off-boarding activities to ensure all accounts and Network access are disabled Provide Network shared drive and folder access ensuring practice of least privilege Create Mailboxes, Distribution Groups, Shared Mailboxes, Resources in Exchange Admin Console Process access requests via Service Now Access Management queue Troubleshoot end user issues in accessing IT systems Consultant/Contractor/Temp AD account extensions Ensure the confidentiality of sensitive information Document and follow established IAM processes Educate Users on IAM processes Assist with Audit related requests, evidence, and response activities  Have logical and cognitive reasoning to identify disconnects in IAM requests / tasks.

Skills

Experience with Active Directory required Experience with Manage Engine & Service Now platforms Experience with ticket creation, allocation , administration etc. Experience with Ticketing systems – Service Now  Experience with Exchange 2013 Administration Console preferred Strong attention to detail required , critical thinking and problem solving attitude Ability to use cognitive thinking skills to resolve processing issues Excellent written and verbal / spoken communication in English Ability to organize and prioritize in a fast-paced environment, identify root cause and have ability to identify and resolve data inaccuracy in IAM related requests Strong customer / end – user service oriented skills Experience with troubleshooting VPN access issues , account lock outs , password related issues and such typical everyday issues.  Experience with DUO 2-factor authentication or other application a plus Familiarity with basic Security & Compliance concepts, with an understanding of Best Practice, Least Privilege, and adherence to IT Policies Ability to collaborate across a broad spectrum of Company Teams Ability to work well both with a Team, and individually Location – Bangalore, Karnataka , INDIA

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