Associate - Customer Services NA

3 days ago

Coimbatore, India Avantor Full time

The Opportunity:

Avantor is looking for an Associate for Customer Service NA team. It is an entry level position in which the associate is responsible to answers routine questions and issues from external or internal customers. Frequently escalates more complex customer complaints or issues to more senior customer service representative or supervisor.

What we’re looking for 

Education: High school diploma or GED required; Associate degree with business concentration preferred. 

Experience: Minimum of 1 year of related customer service experience.

Preferred Qualifications:

Must demonstrate working knowledge of personal computer applications, such as Microsoft Word, Excel, Access and Outlook.

Excellent customer service skills (friendly, courteous and helpful).

Excellent communication skills (grammar, voice, diction).

Strong customer orientation.

Ability to evaluate customer needs and respond with appropriate action/delivery.

How you will thrive and create an impact:

Primary contact with customers by email/fax/chat/phone concerning orders, returns, shipments and products.

Receive and enter phone, fax, email and chat orders.

Call/Email customers when necessary to advise shipments delay and/or information necessary to process orders.

Make changes to or cancel orders/backorders and notify customers as required.

Initiate orders for replacement parts and/or for correcting errors (shortages, wrong item shipped, etc.).

Initiate file maintenance for corrections to customer file.
Complete/route appropriate internal documentation to initiate processes to fulfill customer order(s).

Manage order entry database as required to satisfy customer requests. Generate reports from database as per business needs.

Work closely with internal departments and/or manufacturer to assure commitment to customer is met in a timely manner.

Solicit sale of new or additional services.

Handle irate customers in a professional manner.

Obtain customer feedback information and provide timely feedback to company regarding service failures or customer concerns.

Initiating shipment tracers with carriers.

Performs other duties as assigned.

Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.

The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.

We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

3rd party non-solicitation policy:

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation

  • Associate - Customer Services Na

    5 days ago

    Coimbatore, Tamil Nadu, India Avantor Full time

    The Opportunity: Avantor is looking for an Associate for Customer Service NA team. It is an entry level position in which the associate is responsible to answers routine questions and issues from external or internal customers. Frequently escalates more complex customer complaints or issues to more senior customer service representative or supervisor. What...

  • Associate - Customer Services NA

    3 days ago

    coimbatore, India Avantor Full time

    The Opportunity: Avantor is looking for an Associate for Customer Service NA team. It is an entry level position in which the associate is responsible to answers routine questions and issues from external or internal customers. Frequently escalates more complex customer complaints or issues to more senior customer service representative or supervisor. ...

  • Associate - Customer Services Na

    4 weeks ago

    Coimbatore, Tamil Nadu, India Avantor Full time

    The Opportunity: Avantor is looking for an associate for entry level position who answers routine questions and issues from external or internal customers. Frequently escalates more complex customer complaints or issues to more senior customer service representative or supervisor. What we’re looking for Education: Undergraduate, Graduate, Diploma or...

  • Jr Associate

    2 weeks ago

    Coimbatore, India Avantor Full time

    The Opportunity: Avantor is looking for an associate for entry level position who answers routine questions and issues from external or internal customers. Frequently escalates more complex customer complaints or issues to more senior customer service representative or supervisor. What we’re looking for  Education: Undergraduate, Graduate,...

  • Jr Associate

    3 weeks ago

    coimbatore, India Avantor Full time

    The Opportunity: Avantor is looking for an associate for entry level position who answers routine questions and issues from external or internal customers. Frequently escalates more complex customer complaints or issues to more senior customer service representative or supervisor. What we’re looking for  Education: Undergraduate, Graduate,...

  • Associate - Customer Services Na

    4 weeks ago

    Coimbatore, India Avantor Full time

    Job Summary Entry level position; answers routine questions and issues from external or internal customers. Frequently escalates more complex customer complaints or issues to more senior customer service representative or supervisor. MAJOR JOB DUTIES AND RESPONSIBILITIES (List in order of importance) Make changes to or cancel orders/backorders and notify...

  • Associate - Customer Master Data Na

    2 weeks ago

    Coimbatore, Tamil Nadu, India Avantor Full time

    The Opportunity: Avantor is looking for an associate who can be part of a multi disciplined team providing high quality customer centric services. The objective would be to source, negotiate and provide assistance to our internal customers. What we’re looking for Education: Minimum of a graduate Degree in any stream. Preferred Qualifications: -...

  • Jr Associate

    3 weeks ago

    Coimbatore, Tamil Nadu, India Avantor Full time

    The Opportunity: Avantor is looking for an associate for entry level position who answers routine questions and issues from external or internal customers. Frequently escalates more complex customer complaints or issues to more senior customer service representative or supervisor. What we’re looking for Education: Undergraduate, Graduate, Diploma or...

  • Jr. Associate

    2 weeks ago

    Coimbatore, Tamil Nadu, India Avantor Full time

    The Opportunity: Avantor is looking for an associate for entry level position who answers routine questions and issues from external or internal customers. Frequently escalates more complex customer complaints or issues to more senior customer service representatives. What we’re looking for Education: Undergraduate, Graduate, Diploma or Equivalent Work...

  • Jr. Associate

    2 weeks ago

    Coimbatore, India Avantor Full time

    The Opportunity: Avantor is looking for an Associate for Customer Master Data team. He should be part of a multi disciplined team providing high quality customer centric services. The objective would be to source, negotiate and provide assistance to our internal Customers. What we’re looking for  Education: Minimum of a graduate Degree in any...

  • Jr. Associate

    2 weeks ago

    Coimbatore, Tamil Nadu, India Avantor Full time

    The Opportunity: Avantor is looking for an Associate for Customer Master Data team. He should be part of a multi disciplined team providing high quality customer centric services. The objective would be to source, negotiate and provide assistance to our internal Customers. What we’re looking for Education: Minimum of a graduate Degree in any...

  • Jr. Associate

    3 weeks ago

    Coimbatore, Tamil Nadu, India Avantor Full time

    The Opportunity: Entry level position; answers routine questions and issues from external or internal customers. Frequently escalates more complex customer complaints or issues to more senior customer service representative or supervisor. MAJOR JOB DUTIES AND RESPONSIBILITIES (List in order of importance) Make changes to or cancel orders/backorders and...

  • Customer Service Associate

    3 weeks ago

    Coimbatore, India CIRCUIT ENGINEERING Full time

    **Customer Service Associate Duties** - Preferably previous customer service experience, preferably in related field. - Successful completion of provided training. - Proficient computer skills. - Experience with CRM preferred. - Proficient with MS Office suites. - Excellent phone etiquette. - Outstanding communication skills, both verbal and written. -...

  • Associate-procurement Na

    3 weeks ago

    Coimbatore, India Avantor Full time

    Job Summary What we are looking for - Education: Bachelor’s degree is required. - Experience: 1 year of proven experience in SAP, is preferred How you will thrive and create impact - Ensuring that all purchase order confirmations are processed on the same day as received. This covers quantity, delivery date and pricing. - The primary objective being a...

  • Associate - Procurement NA

    1 week ago

    coimbatore, India Avantor Full time

    The Opportunity: Avantor is looking for an associate for Procurement NA. He should support the Global Procurement with general and tactical activities of daily purchasing management. What we’re looking for  Education: Bachelor’s degree in any discipline.  Experience: Minimum 2 years of experience in Procurement, Order Management or...

  • Associate - Procurement NA

    6 days ago

    Coimbatore, India Avantor Full time

    The Opportunity: Avantor is looking for an associate for Procurement NA. He should support the Global Procurement with general and tactical activities of daily purchasing management. What we’re looking for  Education: Bachelor’s degree in any discipline.  Experience: Minimum 2 years of experience in Procurement, Order Management or any...

  • Associate - Procurement Na

    2 weeks ago

    Coimbatore, Tamil Nadu, India Avantor Full time

    The Opportunity: Avantor is looking for an associate for Procurement NA. He should support the Global Procurement with general and tactical activities of daily purchasing management. What we’re looking for Education: Bachelor’s degree in any discipline. Experience: Minimum 2 years of experience in Procurement, Order Management or any other business...

  • Associate - Procurement Na

    2 weeks ago

    Coimbatore, Tamil Nadu, India Avantor Full time

    Ensuring that all purchase order confirmations are processed on the sameday as received. This covers quantity, delivery date and pricing. Theprimary objective being a complete, accurate and timely set of confirmationsin SAP for our customers and customer service. The secondary objective isto free time in the main procurement teams to carry out more...

  • Customer Service Associate

    2 days ago

    Coimbatore, Tamil Nadu, India Avantor Full time

    **Job Summary**: Intermediate level position; answers routine questions and issues from external or internal customers. Frequently escalates more complex customer complaints or issues to more senior customer service representatives. **UK Customer Service Associate** **ROLE OVERVIEW** The role of a Customer Service Associate is to provide dedicated support...

  • Associate - Procurement Na

    4 weeks ago

    Coimbatore, Tamil Nadu, India Avantor Full time

    Ensuring that all purchase order confirmations are processed on the same day as received. This covers quantity, delivery date and pricing. The primary objective being a complete, accurate and timely set of confirmations in SAP for our customers and customer service. The secondary objective is to free time in the main procurement teams to carry out more...