![NTT](https://media.trabajo.org/img/noimg.jpg)
Senior Associate Service Delivery Management Specialist
1 month ago
NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.
In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.
With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.
Want to be a part of our team?
Responsible for high-level relationship management and acts as client liaison during delivery of a professional services engagement or an outsourced solution.Strategically focused and responsible for client satisfaction, maintaining client communication, and the overall management of the client relationship. Works to grow the client relationship by identifying new business opportunities.
Works with delivery team to execute on contract terms and conditions and to ensure on-time delivery of projects that support the client’s business.
Working at NTT
Service Delivery Specialists are responsible for providing continuity in service and act as an advocate for the client within NTT Ltd. They support the business by taking responsibility for overall contract management for medium to large complex client contracts. They are responsible for ensuring client satisfaction, service delivery, and contract profitability for their assigned client contracts – can be specific client accounts or a group of accounts.
They may operate across multiple sites or NTT Ltd Support Services offerings. They are the primary interface managing the services relationship between the client and NTT Ltd. They own the service governance structure, schedule and run all service management review meetings, and ensure all processes and documentation are in place.
The role of Service Delivery Specialists is a chargeable service in the Uptime Proactive Support Service (PSS) option. They are responsible to perform client-facing activities in service activation of Uptime Support Services, supporting and coordinating with GDC in service activation to ensure successful completion. It is the responsibility of the Service Delivery Specialist to identify trends and areas of improvement in service delivery and communicate this information to regional and global stakeholders.
Key Roles and Responsibilities:
Knowledge, Skills, and Attributes:
Academic Qualifications and Certifications:
Required Experience:
Skills Summary
Conflict Management, Contract Management, Customer Centric Solutions, Managed IT Services, Negotiation, Project Management, Service Delivery, Service Level Agreement (SLA)What will make you a good fit for the role?
Remote Type:
Equal Opportunity Employer
NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category
Join our growing global team and accelerate your career with us. Apply today.
A career at NTT means:
Being part of a global pioneer – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
Being at the forefront of cutting-edge technology – backed with a 150-year heritage of using technology for good. With 40% of the world’s internet traffic running on our network and where Emoji were first invented, you can be proud of the group’s many new ‘firsts’.
Making a difference – by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.
Being your best self – in a progressive ‘Connected Working’ environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.
Having ongoing opportunities to own and develop your career – with a personal and professional development plan and access to the broadest learning offerings in the industry.
We have other current jobs related to this field that you can find below
-
Bengaluru, India NTT DATA Full timeJob Description Want to be a part of our team?Responsible for high-level relationship management and acts as client liaison during delivery of a professional services engagement or an outsourced solution.Strategically focused and responsible for client satisfaction, maintaining client communication, and the overall management of the client relationship....
-
Bengaluru, Karnataka, India NTT Full timeJOB DESCRIPTION NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our...
-
Bengaluru, India NTT DATA Full timeJob Description NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our...
-
Senior Service Delivery Manager
2 weeks ago
Bengaluru, India HTC Global Services Full timeSenior Service Delivery ManagerExperience: 15+ YearsLocation: Chennai/ Bangalore/ Hyderabad Notice Period: Immediate to 15 Days.JD: We are seeking an experienced and highly skilled Senior Delivery Manager to join our team. As a Senior Delivery Manager, you will be responsible for overseeing the delivery of services to our clients, ensuring high-quality...
-
Senior Service Delivery Manager
2 weeks ago
Bengaluru, India HTC Global Services Full timeSenior Service Delivery ManagerExperience: 15+ YearsLocation: Chennai/ Bangalore/ Hyderabad Notice Period: Immediate to 15 Days.JD: We are seeking an experienced and highly skilled Senior Delivery Manager to join our team. As a Senior Delivery Manager, you will be responsible for overseeing the delivery of services to our clients, ensuring high-quality...
-
Service Delivery Management Specialist
2 weeks ago
Bengaluru, India NTT DATA Full timeJob DescriptionNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our...
-
Service Delivery Management Specialist
2 weeks ago
Bengaluru, Karnataka, India NTT Full timeNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...
-
Service Delivery Management Specialist
4 weeks ago
Bengaluru, Karnataka, India NTT Full timeNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...
-
IT Service Delivery Specialist
7 days ago
Bengaluru, India AECOM Full timeJob DescriptionAECOM is searching for aITService Delivery Specialist . This position will support Corporate IT team. The IT Service Delivery Specialist will ensure our customers’ needs and expectations are properly understood. This role reports to the Europe MEA IT Service Delivery Manager. The role is expected to have the knowledge and experience to...
-
Senior Service Delivery Manager
2 weeks ago
Bengaluru, Karnataka, India Black Box Full timeSUMMARYThe Senior Service Delivery Manager will have the overall responsibility for all aspects of Managed services, including responsive and consistent communications. The SDM serves as the client's main point of contact for operational and escalation issues and is responsible and accountable for ensuring Black Box's efficient execution of its obligations....
-
Senior Delivery Manager
2 weeks ago
Bengaluru, India HTC Global Services Full timeSenior Delivery ManagerExperience: 15+ yearsLocation: Chennai/BangaloreNotice Period: Immediate to 15 daysJob Description:We are seeking an experienced and highly skilled Senior Delivery Manager to join our team. As a Senior Delivery Manager, you will be responsible for overseeing the delivery of services to our clients, ensuring high-quality service levels,...
-
Senior Delivery Manager
7 days ago
Bengaluru, India HTC Global Services Full timeSenior Delivery ManagerExperience: 15+ yearsLocation: Chennai/BangaloreNotice Period: Immediate to 15 daysJob Description:We are seeking an experienced and highly skilled Senior Delivery Manager to join our team. As a Senior Delivery Manager, you will be responsible for overseeing the delivery of services to our clients, ensuring high-quality service levels,...
-
Senior Service Delivery Manager
2 weeks ago
Bengaluru, Karnataka, India Intellect Design Arena Ltd Full timeJob Role: Technical Service Delivery Manager About Intellect Design Arena Ltd. Intellect Design Arena Limited is a global leader in Financial Technology for Banking, Insurance and other Financial Services. With a rich suite of products across the organization, we are an authority on vertical and integrated products that enable institutions to meet their...
-
Senior Service Delivery Manager
2 weeks ago
Bengaluru, Karnataka, India Intellect Design Arena Ltd Full timeJob Role: Technical Service Delivery ManagerAbout Intellect Design Arena Ltd.Intellect Design Arena Limited is a global leader in Financial Technology for Banking, Insurance and other Financial Services. With a rich suite of products across the organization, we are an authority on vertical and integrated products that enable institutions to meet their...
-
IT Technology Services Senior Specialist
2 weeks ago
Bengaluru, Karnataka, India SAP Full timeWe help the world run better Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...
-
Senior Manager
3 days ago
Bengaluru, India ANSR Global Corporation Full timeJob Description:Summary:We are looking for an experienced leader for the role of Senior ManagerService Delivery as part of our Service Delivery team to manage a wide range of programs. You will be responsible for supporting the delivery and overall success of the GCCs. The goal is to ensure every program will be delivered successfully and add the highest...
-
Senior Service Delivery Manager
4 weeks ago
Bengaluru, India Intellect Design Arena Ltd Full timeJob Role: Technical Service Delivery Manager About Intellect Design Arena Ltd. Intellect Design Arena Limited is a global leader in Financial Technology for Banking, Insurance and other Financial Services. With a rich suite of products across the organization, we are an authority on vertical and integrated products that enable institutions to meet their...
-
Senior Service Delivery Manager
4 weeks ago
Bengaluru, India Intellect Design Arena Ltd Full timeJob Role: Technical Service Delivery ManagerAbout Intellect Design Arena Ltd.Intellect Design Arena Limited is a global leader in Financial Technology for Banking, Insurance and other Financial Services. With a rich suite of products across the organization, we are an authority on vertical and integrated products that enable institutions to meet their...
-
Senior Service Delivery Manager
4 weeks ago
Bengaluru, India Intellect Design Arena Ltd Full timeJob Role: Technical Service Delivery ManagerAbout Intellect Design Arena Ltd.Intellect Design Arena Limited is a global leader in Financial Technology for Banking, Insurance and other Financial Services. With a rich suite of products across the organization, we are an authority on vertical and integrated products that enable institutions to meet their...
-
IT Service Delivery Specialist
1 week ago
Bengaluru, India AECOM Full timeJob DescriptionAECOM is searching for a IT Service Delivery Specialist. This position will support Corporate IT team. The IT Service Delivery Specialist will ensure our customers’ needs and expectations are properly understood. This role reports to the Europe MEA IT Service Delivery Manager. The role is expected to have the knowledge and experience to...