Technical Specialist

1 month ago


Mumbai, India NTT Full time
JOB DESCRIPTION

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Networking Managed Services Engineer (L3) is a seasoned engineering role, responsible for providing a managed service to clients by proactively identifying and resolving technical incidents and problems.

Through pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role maintains a high level of service to clients.

The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions and is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems.

This position uses considerable judgment and independent analysis within defined policies and practices and applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions.

The Networking Managed Services Engineer (L3) may also contribute to / support on project work as and when required.

What you'll be doing

Key Responsibilities:

Ensures that assigned infrastructure at the client site is configured, installed, tested, and operational Performs necessary checks, apply monitoring tools and respond to alerts. Identifies problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail. Assists in analyzing, assigning, and escalating support calls. Investigates third line support calls assigned and identify the root cause of incidents and problems Reports and escalates issues to 3rd party vendors if necessary. Provides onsite technical support to clients and provide field engineering services to clients. Conducts a monthly random review of incidents and service requests, analyze and recommend improvement in quality. Provides continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by the company. Proactively identifies opportunities for work optimization including opportunities for automation of work. May manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelines. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required.


Knowledge and Attributes:

Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Additional skills proficiency such as (but not limited to) -Pulse Secure SSL VPN / Virtual Juniper, Palo Alto, Fortinet Firewalls / Cisco Nexus switches, ASR and ISR routers / Cisco ACS, ISE / Meraki switches and access points / Enterprise network architecture / Common routing protocols: BGP,OSPF, EIGRP / Network address translation / Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits / Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor.


Academic Qualifications and Certifications:

Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). CCNP or equivalent certification. Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role).


Required Experience:

2nd/3rd level troubleshooting of incidents reported
Configure switches
Own S1 level incidents till closure
Engagements with OEM wherever support required
Updates to SDM in case of any major issue diagonised during troubleshooting or any anomalies observed as a part of log analysis etc.
Monitor and analsye all infra monitoring tools deployed
High level documentation
Asign tasks to L2
Overall Lead the respective domain team
Engage with OEM's, client in technical discsuuionsas and when required
Lead change request discussions with client

Workplace type:

On-site Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.


  • Technical Specialist

    2 weeks ago


    Mumbai, Maharashtra, India NTT Full time

    Job Title: Technical SpecialistNTT DATA is seeking a highly skilled Technical Specialist to join our team. As a Technical Specialist, you will be responsible for providing technical expertise and support to our clients, ensuring the smooth operation of their IT infrastructure.Key Responsibilities:Configure and install network infrastructure, including...


  • Mumbai, Maharashtra, India Cloud 9 Infosystems Full time

    Job Title: Technical Solutions SpecialistCloud 9 Infosystems is seeking a highly skilled Technical Solutions Specialist to join our team. As a Technical Solutions Specialist, you will play a critical role in helping our clients achieve their business goals by providing expert technical guidance and support.Key Responsibilities:Collaborate with clients to...


  • Mumbai, Maharashtra, India NTT DATA Full time

    Job OverviewNTT DATA is seeking a skilled Technical Specialist to join our team. As a Technical Specialist, you will be responsible for setting up and installing technical systems, applications, or process designs for clients' purchased or outsourced technology and business process solutions.Key ResponsibilitiesWork directly with clients to manage initial...


  • Mumbai, Maharashtra, India Qode World Full time

    Job Title: Technical Solutions SpecialistJob Summary: We are seeking a highly skilled Technical Solutions Specialist to join our team at Qode World. As a Technical Solutions Specialist, you will be responsible for providing technical support and solutions to our customers and partners.Key Responsibilities:Provide technical support and solutions to customers...


  • Mumbai, Maharashtra, India Access Healthcare Services Full time

    Job Title: Technical Support SpecialistJob Description:We are seeking a highly skilled Technical Support Specialist to join our team at Access Healthcare Services. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our clients.Responsibilities:Provide technical support and assistance to clients via...

  • Technical Specialist

    20 minutes ago


    Mumbai, Maharashtra, India Storesupport Full time

    At {company}, we're looking for a skilled Technical Specialist to join our team. This role involves providing expert technical support to our customers, ensuring their issues are resolved efficiently and effectively. In addition to troubleshooting and resolving technical problems, this position also involves collaborating with internal teams to identify and...


  • Mumbai, Maharashtra, India NTT Full time

    Job Title: Technical SpecialistAbout the Role: We are seeking a highly skilled Technical Specialist to join our team at NTT DATA. As a Technical Specialist, you will be responsible for providing exceptional technical support to our clients, ensuring that their IT infrastructure is running smoothly and efficiently.Key Responsibilities: Identify and resolve...


  • Mumbai, India Flairdeck consulting Full time

    Job Title: Salesforce Technical SpecialistJob Summary:We are seeking a highly skilled Salesforce Technical Specialist to join our team at Flairdeck Consulting. As a Salesforce Technical Specialist, you will be responsible for implementing and configuring Salesforce to meet the organization's requirements, ensuring alignment with best practices and industry...


  • Mumbai, Maharashtra, India NEC Full time

    Job Role: Technical Support SpecialistAbout the Role:We are seeking a highly skilled Technical Support Specialist to join our team at NEC. As a Technical Support Specialist, you will be responsible for providing training and consultancy services to customers in a clear and informative manner.Key Responsibilities:Provide training and consultancy services to...

  • Technical Specialist

    2 weeks ago


    Mumbai, Maharashtra, India NTT DATA Full time

    Job Title: Technical SpecialistAbout the RoleWe are seeking a highly skilled Technical Specialist to join our team at NTT DATA. As a Technical Specialist, you will be responsible for providing technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and debugging complex...

  • Technical Specialist

    2 weeks ago


    Mumbai, Maharashtra, India D engage Full time

    Join D.Engage as a Junior Technical SpecialistWe are seeking a highly skilled Junior Technical Specialist to join our team at D.Engage. As a key member of our technical services team, you will play a crucial role in delivering impactful features and enhancements to our clients.Key ResponsibilitiesContent Creation and Optimization: Create and optimize content...


  • Mumbai, Maharashtra, India Vertoz Full time

    Job Title: Technical Support SpecialistAbout the Role:We are seeking a skilled Technical Support Specialist to provide top-notch technical support for our products and services. As a Technical Support Specialist, you will be responsible for monitoring the stability of our products, handling technical support for all our solutions, and providing prompt...


  • Mumbai, Maharashtra, India ConnectWise Full time

    Job Title: Technical Support SpecialistJob Summary:We are seeking a skilled Technical Support Specialist to join our team at ConnectWise. As a Technical Support Specialist, you will be responsible for providing technical support to users using the CW PSA software by evaluating user needs, identifying problems, and finding solutions.Key...


  • Mumbai, Maharashtra, India GFL Recruitment Private Limited Full time

    Job Description:Technical Documentation SpecialistWe are seeking a highly skilled Technical Documentation Specialist to join our team at GFL Recruitment Private Limited. As a Technical Documentation Specialist, you will be responsible for preparing and submitting high-quality documents, including COA, MSDS, stability data, TDS, DMF, and SDS.Key...

  • Technical Specialist

    2 weeks ago


    Mumbai, Maharashtra, India NTT Full time

    Job Title: Technical SpecialistNTT DATA is seeking a highly skilled Technical Specialist to join our team. As a Technical Specialist, you will be responsible for providing technical expertise and support to our clients, ensuring the smooth operation of their IT infrastructure.Key Responsibilities:Configure, install, test, and operate assigned infrastructure...

  • Technical Specialist

    2 weeks ago


    Mumbai, Maharashtra, India NTT Full time

    Job Title: Technical SpecialistNTT DATA is seeking a highly skilled Technical Specialist to join our team. As a Technical Specialist, you will be responsible for setting up and installing technical systems, applications, or process designs for clients' purchased or outsourced technology and business process solutions.Key Responsibilities:Manage initial...


  • Mumbai, Maharashtra, India The Nielsen Company Full time

    Job Title: Technical Documentation SpecialistWe are seeking a highly skilled Technical Documentation Specialist to join our team at The Nielsen Company. As a key member of our technical communications team, you will be responsible for developing, writing, and editing technical documentation for our customers, including external developers and non-technical...


  • Mumbai, Maharashtra, India The Nielsen Company Full time

    Job Title: Technical Documentation SpecialistWe are seeking a skilled Technical Documentation Specialist to support the Gracenote technical documentation pipeline and drive new technical publication initiatives. This role reports to the Sr. Manager of Technical Communication and is part of the Gracenote Product Organization.Key Responsibilities:* Work as a...


  • Mumbai, Maharashtra, India IRT Digital Analytics Solutions Pvt. Ltd. Full time

    Job Title: Technical Training SpecialistJob Summary: We are seeking a highly skilled Technical Training Specialist to join our team at IRT Digital Analytics Solutions Pvt. Ltd. The successful candidate will be responsible for delivering corporate technical training, with a focus on technologies such as SQL, BI, Qlik, Power BI, Tableau, and DWH. Key...


  • Mumbai, Maharashtra, India Vertoz Full time

    Job Title: Technical Support SpecialistJob Summary:We are seeking a highly skilled and detail-oriented Technical Support Specialist to join our team at Vertoz. As a Technical Support Specialist, you will be responsible for providing top-notch technical support for our products and services, including Web-Email Hosting, Domain Name Registrations, and more.Key...