Project Manager-SDD

2 months ago


Gurugram, India Global Economic Advantage, Inc - India Full time

Roles and Responsibilities For: Business Head- Steel Detailing Services

Position: Business Head-Steel Detailing Services

Reporting To: CEO

Reported By: Delivery Head, Team Leaders, Checker, Modeler & Detailer

Supported By: Sales& Marketing, HR, F&A

Roles:

· Be overall responsible for growth & profitability of the Steel Detailing Services of Vegazva

· Provide leadership & guidance to Delivery head -Steel Detailing

· Maintain excellent relationship with the existing clients at senior level.

· Work with direct reportees & marketing team to:

· Prepare a "Go to market plan”

· Execute the "Go to market plan” with the objectives of achieving the targeted new

· Client acquisition targets.

· Explore & decide about any new client segment or new geographies where Steel

· Detailing business should make efforts.

· Facilitate the budgeting process and approval thereof.

· Build, Train, Support the organization for Steel Detailing services to achieve the budget.

· Manage cost and margins through purchase and sales related decisions including but not limited to acquisition cost and selling prices.

RESPONSIBILITIES:

· Achievement of budgets/quarterly/monthly.

· Hiring & firing decisions/recommendations in line with delegation of power for Steel Detailing team.

Maintaining following KPIs:

· Client related KPIs

a) CSAT 90%

b) Retention- No client is lost in 2019

c) Quality- Quality related issues- not more than 1 client/year

d) Delivery- TAT to be agreed

· Productivity

a) Sale per person

b) Salary cost of team as a percentage of revenue

· Bottom Line

a) For overall department

b) Minimum for any single transaction

· Employee retention related KPI

a) Employee retention – Attrition 20% per year.

b) Developing a number 2 person in the team.


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