Shift Lead
1 month ago
The Shift Lead (Frontline Services) provides top-of-the-line service to its internal and external clients. The Shift Lead role is very crucial for the success of Frontline Services as they are precisely in-charge of the Frontline Services operation during a particular shift and fully accountable for every aspect of delivery. To become a FLS Shift Lead, you need to have solid hands on experience in one the domains (Pub or Adv), working experience in complimentary domain.
Some of the critical deliverables but not all are listed below:
Act as a board manager and take ownership of timely & correctly assignment of tickets to different team members in the shift. Also, keep a close watch on ticket inflow, ticket resolution and pending tickets in different stages during the shift to ensure that the KPIs are not compromised. Collaborate and coordinate like a pro with different team members, tech/team leads for knowledge and process improvements. Proactively identify the gaps in ticket handling and everyone in the shift is aligned to deliver the customer experience by ensuring the quality and timeliness. Act as a mentor during the shift and help team members to make progress on investigations they are struggling with and be the escalation point Review and ensure right escalation is being made to L2 team and own the shift left during the shift Be responsible to communicate messages from management with rationale and address the initial level of conflicts related to work assignment Take end to end ownership of incident management from identifying the exact issue, related details, timely and correct communication, working with relevant stakeholders to come up with the resolution, RCA etc. Be ready to pull off the sleeves and join the force in case of increased workload, unavailability of team members etc. Work on feedback from business, management and team members to bring needed changes to effectively deliver value to our business. Be the role model to the team members by demonstrating PS principles (Be an expert, Client Centric, Specialisation and Globalization) and values in every interaction Data driven and have laser focus on different aspects of the operation i.e.Operational Excellence and Customer Centricity.-
Sales Development Representative
2 hours ago
Gurugram, India Total Shift Left Full timeWhy Total Shift Left? At Total Shift Left, we specialize in providing cutting-edge testing and quality assurance services to help businesses shift left and achieve faster higher-quality releases. We work with companies across various industries, ensuring their software is secure, efficient, and reliable. As a fast-growing tech services company, we are...
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Sales Development Representative
10 hours ago
Gurugram, India Total Shift Left Full timeWhy Total Shift Left?At Total Shift Left, we specialize in providing cutting-edge testing and quality assurance services to help businesses shift left and achieve faster higher-quality releases. We work with companies across various industries, ensuring their software is secure, efficient, and reliable. As a fast-growing tech services company, we are looking...
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Account Executive
19 hours ago
Gurugram, India Total Shift Left Full timeWhy Total Shift Left? Total Shift Left is a dynamic and fast-growing tech services startup committed to helping businesses unlock their potential with innovative technology solutions. We offer a range of services, including Software Development, Quality Assurance, Test Automation, Robotic Process Automation, IT Consulting, Cloud Solutions, and more. As we...
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Account Executive
1 day ago
Gurugram, India Total Shift Left Full timeWhy Total Shift Left?Total Shift Left is a dynamic and fast-growing tech services startup committed to helping businesses unlock their potential with innovative technology solutions. We offer a range of services, including Software Development, Quality Assurance, Test Automation, Robotic Process Automation, IT Consulting, Cloud Solutions, and more. As we...
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Account Executive
1 day ago
Gurugram, India Total Shift Left Full timeWhy Total Shift Left?Total Shift Left is a dynamic and fast-growing tech services startup committed to helping businesses unlock their potential with innovative technology solutions. We offer a range of services, including Software Development, Quality Assurance, Test Automation, Robotic Process Automation, IT Consulting, Cloud Solutions, and more. As we...
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Account Executive
16 hours ago
gurugram, India Total Shift Left Full timeWhy Total Shift Left?Total Shift Left is a dynamic and fast-growing tech services startup committed to helping businesses unlock their potential with innovative technology solutions. We offer a range of services, including Software Development, Quality Assurance, Test Automation, Robotic Process Automation, IT Consulting, Cloud Solutions, and more. As we...
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Business Development Representative
1 month ago
Gurugram, India Total Shift Left Full timeJob Summary:Are you fluent in English with an American accent? Do you hold a bachelor’s degree in technology but currently find yourself in a non-technical role? Are you eager to transition into a technical career and leverage your communication skills in a dynamic startup environment? At Total Shift Left, a Software Development, Testing, and IT Services...
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Business Development Representative
1 month ago
Gurugram, India Total Shift Left Full timeJob Summary:Are you fluent in English with an American accent? Do you hold a bachelor’s degree in technology but currently find yourself in a non-technical role? Are you eager to transition into a technical career and leverage your communication skills in a dynamic startup environment? At Total Shift Left, a Software Development, Testing, and IT Services...
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Shift Lead
3 months ago
Gurugram, India Control Risks Full timeWe are seeking a dedicated and experienced Shift Lead to join our Global Security Command Centre team. The Shift Lead will play a crucial role in overseeing and managing daily operations, ensuring the security and safety of our global assets, personnel, and facilities. This role requires exceptional leadership skills, critical thinking, and the ability to...
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Shift Manager
2 weeks ago
Gurugram, India Delifrance India Full timeShift Manager Company Description Delifrance is a leading French miller and frozen bakery company, with over 40 years of experience. The company is affiliated with The Great Mills of Paris, which specializes in flour production and has been in business for over 100 years. Delifrance and the Ecole de Boulangerie de Paris are part of the Grands Moulins de...
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Shift Manager
2 weeks ago
Gurugram, India Delifrance India Full timeShift ManagerCompany DescriptionDelifrance is a leading French miller and frozen bakery company, with over 40 years of experience. The company is affiliated with The Great Mills of Paris, which specializes in flour production and has been in business for over 100 years. Delifrance and the Ecole de Boulangerie de Paris are part of the Grands Moulins de Paris...
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Shift Manager
2 weeks ago
Gurugram, India Delifrance India Full timeShift ManagerCompany DescriptionDelifrance is a leading French miller and frozen bakery company, with over 40 years of experience. The company is affiliated with The Great Mills of Paris, which specializes in flour production and has been in business for over 100 years. Delifrance and the Ecole de Boulangerie de Paris are part of the Grands Moulins de Paris...
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Shift Manager
2 weeks ago
gurugram, India RaceTrac Full timeDescription : The 1st Shift Manager is responsible for supporting the General Manager in overseeing the operations and sales of a high volume convenience store retail outlet. This individual works with store management to provide associates with necessary supervision and leadership on designated shifts. The 1st Shift Manager also works to drive...
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Shift Manager
3 months ago
Gurugram, India RaceTrac Full timeDescription : The 1st Shift Manager is responsible for supporting the General Manager in overseeing the operations and sales of a high volume convenience store retail outlet. This individual works with store management to provide associates with necessary supervision and leadership on designated shifts. The 1st Shift Manager also works to drive...
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Shift Manager
4 days ago
gurugram, India RaceTrac Full timeDescription : The 1st Shift Manager is responsible for supporting the General Manager in overseeing the operations and sales of a high volume convenience store retail outlet. This individual works with store management to provide associates with necessary supervision and leadership on designated shifts. The 1st Shift Manager also works to drive...
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Network Support
1 month ago
Gurugram, India Jobstronaut Full timeThe client is looking to hire a Network Support - Team Lead for their team at Gurgaon.Should be a Lead on papers - This is MandatoryShift Timings : US ShiftsResponsibilities:Enhance the Product Experience by:• Supporting all of client’s product lines to diagnose and tackle wireless, security, switching, and other various network-related issues reported...
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Network Support
4 days ago
gurugram, India Jobstronaut Full timeThe client is looking to hire a Network Support - Team Lead for their team at Gurgaon. Should be a Lead on papers - This is Mandatory Shift Timings : US Shifts Responsibilities: Enhance the Product Experience by: • Supporting all of client’s product lines to diagnose and tackle wireless, security, switching, and other various network-related issues...
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Network Support
4 days ago
gurugram, India Jobstronaut Full timeThe client is looking to hire a Network Support - Team Lead for their team at Gurgaon.Should be a Lead on papers - This is MandatoryShift Timings : US ShiftsResponsibilities:Enhance the Product Experience by:• Supporting all of client’s product lines to diagnose and tackle wireless, security, switching, and other various network-related issues reported...
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Network Support
1 month ago
Gurugram, India Jobstronaut Full timeThe client is looking to hire a Network Support - Team Lead for their team at Gurgaon.Should be a Lead on papers - This is MandatoryShift Timings : US ShiftsResponsibilities:Enhance the Product Experience by:• Supporting all of client’s product lines to diagnose and tackle wireless, security, switching, and other various network-related issues reported...
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Network Support
1 month ago
Gurugram, India Jobstronaut Full timeThe client is looking to hire a Network Support - Team Lead for their team at Gurgaon. Should be a Lead on papers - This is Mandatory Shift Timings : US Shifts Responsibilities: Enhance the Product Experience by: • Supporting all of client’s product lines to diagnose and tackle wireless, security, switching, and other various network-related issues...
