Senior Systems Engineer

2 months ago

Bengaluru, India Databricks Full time

GAQ225R166

Mission:
As a key member of our Support Engineering team, the Systems Engineer is instrumental in elevating productivity and user experience across Brickster’s diverse community. Reporting to the Manager of Information Technology Services (ITS), you will collaborate with partners and various departments to resolve technical issues within our endpoint fleet. Outcomes: You will join initiatives for endpoint management across Apple, Windows, and Linux hardware, utilizing Jamf, Intune, and RHEL.Document all processes comprehensively and enhance existing documentation of established procedures.Document assigned project work and maintain accurate records in Jira epics/stories.Collaborate with team members to identify areas for process improvement and implement automation solutions.Work closely with the Security team to maintain monthly reporting metrics and ensure compliance with SLAs.Ensure timely issue resolution in accordance with IT Service Level Agreements (SLAs).Act as an ambassador for the IT organization, fostering positive relationships with internal customers. Competencies: 6+ of experience managing a fleet of endpoints using Jamf, Intune, and Linux management and security patching and audit reviews.Proficiency in administering Okta, including leveraging Okta Rules and Workflows for provisioning automation.Experience supporting customer IT needs within a startup environment, as part of a global team serving multiple regions and time zones.In-depth knowledge and advanced troubleshooting skills in macOS, Chrome OS, Windows, and SaaS applications.Experience managing collaboration tools such as Google Workspace, Slack, and Jira.Proficiency in provisioning SaaS applications through Okta.Strong ability to communicate technical concepts effectively with both technical and non-technical end users.Collaborate with cross-functional partners to identify efficiencies and implement system improvements.Demonstrate proficiency in project and time management, ensuring accurate logging and data analysis Benefits: Medical BenefitsEmployee's Provident FundEquity awardsGym reimbursementAnnual personal development fundWork headphones reimbursementBusiness travel insurance

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