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Associate Operations Processor- S1

3 months ago

Hyderabad, India WELLS FARGO BANK Full time
About this role:

Wells Fargo is seeking a Associate Operations Processor. You will work as part of Operations group within Consumer & Small Business Banking in Wells Fargo Bank, N.A. The role would require you to support Treasury Management Operations as Associate Operations Processor (1).

Candidate in this role will be involved with the day-to-day operations of a multi- functional operation teams processing various exception types related to Treasury Services (Wholesale) Disbursement DDA Products (ARP, Positive Pay, Positive Pay with Payee Validation and Control Disbursements). Successful candidates must work well in a fast paced, quality-oriented work environment, check encoding verification and corrections in online systems including HOGAN, FK, KB, CheckView, Large Item Review and Operations Image Browser. Senior Operations Processor will work in a team & will be expected to meet the productivity & quality standards as defined in Service Level Agreement.

In this role, you will :

The Senior Operations Processor must possess excellent oral and written communication skills and should be risk and compliance focused. The primary responsibilities include but are not limited to:

• Reviewing and correctly dispositioning exception items with a potential fraud lens.

• Entering transactions into PC, data entry, verifying accuracy; contacting appropriate resources as

needed, resolving complex customer issues using multiple resources and records; preparing, editing, distributing, and/or correcting specialized and/or complex documents.

• Tasks require coordination of information among various operational areas and customers.

Uses multiple online systems.

• Ensure work activities are processed according to established procedures and are prioritized and

scheduled according to multiple SLAs.

• Works under general supervision following established procedures.

• Exercises some judgment within guidelines. Acts as escalation point for less tenured processors

for complex issues or transactions, providing training as needed.

• Participate in staff meetings. Must work well with management, team leads, coworkers and

other supporting departments in meeting department goals and monitoring daily work tasks.

Required Qualifications:
  • 6+ months of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
Desired Qualifications:

• Graduate or equivalent.

• Skilled in use of computers and 10 key, keyboard

• Quality-Oriented. Demonstrates high-level of attention to detail meeting deadlines

• Ability to execute actions in a fast paced, high demand, environment while balancing multiple priorities

• Customer service focus with experience actively listening, eliciting information, comprehending customer issues/needs, and recommending solutions

• Excellent verbal, written, and interpersonal communication skills

• Effective organizational, multi-tasking, and prioritizing skills

• Solid problem-solving skills

• Basic to proficient level understanding of Microsoft Office

• Ability to interact with all levels of an organization

• Knowledge of Operations and Check Processing

• Ability to interact with integrity and a high level of professionalism with all levels of team members and management

Job Expectations:

• Attention to detail: Accuracy and Thoroughness in accomplishing a task through concern for all the areas involved. Performing with a level of transparency and mastery of our work environment that results in no surprises.

• High Productivity - To increase efficiency and expense discipline. Fulfills responsibilities by exceeding and or meeting established goals.

• Reliability: Take personal accountability for understanding and delivering on goals and commitments.

• Strong analytical skills

• Excellent communication skills, both written and spoken

• Flexible with working in US operational hours i.e. India night shifts & quickly adjust to schedule change as needed

• Schedule to be considered open-ended. Additional/extended hours may be required based on business need

• Work may require support during weekends and on some holidays

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.