Customer Service Executive
1 month ago
Position Title: Customer Service Executive
Reporting to: Sr. Manager SCM
Location: Nerul- Corporate Office
Objective
To service the customers of the assigned Business Unit and order management
Main Tasks
- Perform Sales and Delivery Order Management tasks
- Contribute to development of customer relationships through proactive customer communication related to order management e.g. product availability, order status and delivery tracking
- Manage Master Data maintenance process to ensure effective order management
- Handle customer complaints via Non-conformance Management (NCM) system Actively communicate status, investigation results, corrective actions to customer and ensure on time closure for non-product quality related complaints.
- Capture customer expectations / requirement and feedback to business
- Provide order status report and monitor customers’ order placement against sales order
- Capture market intelligence from daily interaction with customers and share with the business as appropriate
- Ensure all discount approval emails saved in SAP orders
- Ensure to meet & fulfil all requirements of Audits
- Support implementation of business rules related to customer order management process
- Provide end to end transaction report (including order status, pending orders, and dispatch details) daily basis
Functional/ Technical Competencies
- Graduate in any stream, MBA / PGDM preferred
- Certification on Supply Chain like APICS etc. will be an added advantage
- Good communication skills
- Well versed with SAP Order To Cash (OTC) processes
- Good understanding of the products/services of relevant business segments
- Good knowledge of the business processes
- Service excellence competencies
- Ability to collaborate within and outside the team for servicing the customers
Competencies
- Demonstrate Customer Focus
- Collaborate for Achievement
- Communicate Effectively
- Develop Self and Others
ACADEMIC QUALIFICATION:
Graduation in any discipline with professional experience in manufacturing industry.
KNOWLEDGE & EXPERIENCE:
With about 3 to 5 years’ experience in Customer Service. Basic & Advanced Excel skill is mandatory. Good in Data Analytics preferred.
Qualifications
ACADEMIC QUALIFICATION:
Graduation in any discipline with professional experience in manufacturing industry
Additional Information
We are looking for candidate with Good communication Skills & having good exposure in Excel- V lookup, H lookup & Pivot Table.
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