Customer Service Executive

1 month ago


Navi Mumbai, India Sika Full time
Job Description

Position Title: Customer Service Executive

Reporting to: Sr. Manager SCM

Location:       Nerul- Corporate Office

Objective

To service the customers of the assigned Business Unit and order management

 

Main Tasks

  • Perform Sales and Delivery Order Management tasks
  • Contribute to development of customer relationships through proactive customer communication related to order management e.g. product availability, order status and delivery tracking
  • Manage Master Data maintenance process to ensure effective order management
  • Handle customer complaints via Non-conformance Management (NCM) system Actively communicate status, investigation results, corrective actions to customer and ensure on time closure for non-product quality related complaints.
  • Capture customer expectations / requirement and feedback to business
  • Provide order status report and monitor customers’ order placement against sales order
  • Capture market intelligence from daily interaction with customers and share with the business as appropriate
  • Ensure all discount approval emails saved in SAP orders
  • Ensure to meet & fulfil all requirements of Audits
  • Support implementation of business rules related to customer order management process
  • Provide end to end transaction report (including order status, pending orders, and dispatch details) daily basis

 

Functional/ Technical Competencies

 

  • Graduate in any stream, MBA / PGDM preferred
  • Certification on Supply Chain like APICS etc. will be an added advantage
  • Good communication skills
  • Well versed with SAP Order To Cash (OTC) processes
  • Good understanding of the products/services of relevant business segments
  • Good knowledge of the business processes
  • Service excellence competencies
  • Ability to collaborate within and outside the team for servicing the customers

 

Competencies

  • Demonstrate Customer Focus
  • Collaborate for Achievement
  • Communicate Effectively
  • Develop Self and Others

 

 

ACADEMIC QUALIFICATION:

Graduation in any discipline with professional experience in manufacturing industry.

KNOWLEDGE & EXPERIENCE:

With about 3 to 5 years’ experience in Customer Service. Basic & Advanced Excel skill is mandatory. Good in Data Analytics preferred.

 

 


Qualifications

ACADEMIC QUALIFICATION:

Graduation in any discipline with professional experience in manufacturing industry



Additional Information

We are looking for candidate with Good communication Skills & having good exposure in Excel- V lookup, H lookup & Pivot Table.



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