Senior Operations Manager

Found in: Talent IN C2 - 3 weeks ago


Kolkata, India Aloha Consulting Group Full time
Job Description
ACG_1556_JOB
  • Direct and oversee day-to-day operations, ensuring effective leadership and efficient management of resources.
  • Ensure the achievement of client KPIs and targets, fostering consistency in performance across all Lines of Business.
  • Motivate and performance-manage Operations Managers and leads, offering direction, mentoring, coaching, and support.
  • Provide strategic direction to all Lines of Business, guiding process improvements aligned with the organizations overall business strategy.
  • Conduct regular internal and external business reviews, presenting operational performance and addressing concerns.
  • Foster positive client relations, serving as the primary point of contact for effective communication.
  • Anticipate client needs, translating requirements into actionable plans with clear objectives, goals, and timelines.


Requirements
  • Minimum 15 years of work experience in the managed services industry, with at least 3 years in a senior management or directorial role specializing in BPO Operations.
  • Experience in Trust and Safety programs for content moderation.
  • Proven track record of managing at least 700 FTEs across multiple lines of business.
  • Demonstrated ability to meet and deliver targets and commitments.
  • Excellent English communication skills, both verbal and written.
  • Proficient in building productive business relationships with clients.
  • Strong organizational, managerial, critical thinking, creative thinking, problem-solving, decision-making, and analytical skills.
  • Content moderation environment experience is a plus.


Requirements
Minimum 15 years of work experience in the managed services industry, with at least 3 years in a senior management or directorial role specializing in BPO Operations. Experience in Trust and Safety programs for content moderation. Proven track record of managing at least 700 FTEs across multiple lines of business. Demonstrated ability to meet and deliver targets and commitments. Excellent English communication skills, both verbal and written. Proficient in building productive business relationships with clients. Strong organizational, managerial, critical thinking, creative thinking, problem-solving, decision-making, and analytical skills. Content moderation environment experience is a plus.
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