Partner Operations Group Manager

4 weeks ago

Bengaluru, India Microsoft Full time

Overview

The Partner Operations team enables Microsoft's Global Partners as they do business with Microsoft through the quote to cash cycle. Working closely with our Partners and other Microsoft groups, we help launch new products, programs, systems or capabilities that support our business goals and strategies. If you love working closely with Partners and are passionate about helping our partners to do business with Microsoft, then we invite you to learn more this role that we're hiring for.

The Partner Operations Group Manager is accountable for leading a high performing team of Partner Enablement Managers (PEMs) who are responsible for readying, launching and enabling our Partners. This role will collaborate with Global Partner Solutions, Engineering, Business Planning, Planning & Launch, Process leaders, and other key business partners to deliver best in class partner experience and change management. The ideal candidate is comfortable working in a multinational organization, exhibits outstanding organizational, planning, communication, judgement, and negotiation skills, uses data and analytics to drive performance insights and improvements and has strong customer/partner obsession and adaptability.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Qualifications

Required/Minimum Qualifications

Bachelor's Degree in Business, Engineering, Finance or related field AND 6+ years work experience in business operations, program management, process management or other related area. 4+ of experience years in people management including familiarity with collaborating with diverse teams across multiple time zones and cultures for shared outcomes. Demonstrated experience in Partner Channel Management and/or Customer relationship management.

Additional or Preferred Qualifications

Exposure and knowledge of Commercial business model and/or Volume Licensing. Strong attention to detail and analytical problem solving, with strong strategic thinking and judgement to make decisions in ambiguous situations. Excellent stakeholder management & communication skills with ability to build relationships and influence individuals at all levels (including at very senior level). Possess a strong process improvement approach/growth mindset; including driving excellence and creating solutions that can be scaled and be globally implemented.

Responsibilities

Key responsibilities of the role:

Accountable to lead a team of Partner Enablement Managers focused on Microsoft’s Volume Licensing business. Attract, develop, and retain a diverse and high performing team that consistently produces value for the business. Ability to establish and maintain key stakeholder relationships at senior levels across the business, and to influence these business partners to deliver optimum solutions for partners and for Microsoft. One Microsoft: Look across Microsoft Business Operations & Microsoft team to identify/leverage best practices to drive seamless experiences for our partners. Accelerate and delivers business transformation. Drive continuous process improvements via analysis and identification of opportunities with a global consideration. Ensure the team is representing partner requirements in launch and leveraging our core services (co-design, adoption calls, pilots) to drive design with partners and land change. Drive prioritized services across our partner community model, including partner enablement.

People Management:

Managers deliver success through empowerment and accountability by modeling, coaching, and caring. Model - Live our culture; Embody our values; Practice our leadership principles. Coach - Define team objectives and outcomes; Enable success across boundaries; Help the team adapt and learn. Care - Attract and retain great people; Know each individual’s capabilities and aspirations; Invest in the growth of others. Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.Industry leading healthcareEducational resourcesDiscounts on products and servicesSavings and investmentsMaternity and paternity leaveGenerous time awayGiving programsOpportunities to network and connect

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