Global L&D Operations Manager
3 weeks ago
Who We Are
BCG pioneered strategy consulting more than 50 years ago, and we continue to innovate and redefine the industry. We offer multiple career paths for the world's best talent to have a real impact on business and society. As part of our team, you will benefit from the breadth and diversity of what we are doing today and where we are headed next. We count on your authenticity, exceptional work, and strong integrity. In return we are committed to supporting you in discovering the most fulfilling career journey possible-and unlocking your potential to advance the world. Our team called Global Services (GS) provides corporate support to business areas such as Finance, Legal, HR, Marketing and IT. This diverse team of experts, operators and specialists represent all levels from Partner to entry level staff, operating across the globe in multiple countries. Global Services is in short, the backbone of BCG.What You'll Do
BCG’s mission is to inspire the best people with unparalleled opportunities for professional and personal growth. Accordingly, our people development processes are a key differentiating success factor and core to BCG’s continuing success. The learning and development experience is designed to prepare our consultants for their current roles and the next level of challenges in their career progression. It is delivered through a combination of live (local, regional, and worldwide) and distance learning offerings (e-learning and virtual classrooms). The Global L&D Team (NDE) is overseeing and managing the participant pools of worldwide, regional training programs, as well as supporting the planning, preparation, execution of various L&D programs and campaigns, including calendar scheduling, program hosting, material preparation, and program and cost analysis.The Global L&D Team is a dynamic group, constantly required to evolve with the needs of the business. This means that roles are flexible and vary depending on global priorities. The duties of this role will change in the same way but initial allocations and focus of the role are likely to be as follows-
- Directly manage and supervise a Global L&D Operations team of 5-10 members
- Understand, design and plan for staffing and capacity of the team, ensuring utilization of team’s capacity and optimum productivity while delivering quality output to stakeholders
- Work with line Managers across the team to determine areas of focus, gaps and upskilling topics where needed
- Build strong and credible relationships across and beyond teams, while being empathetic to adapting and responding to client feedback.
- Work in a matrix structure with a strong focus to partner with stakeholders and work to build an effective relationship to achieve common goals
- Implement and suggest effective L&D communication plan and strategy while supporting our global operations team to manage participants lifecycle (registration, cancelation, logistics and database management)
- When required, be prepared to host our virtual live sessions from opening the sessions, welcoming the participants, introducing the presenters, and final closing.
- Be consistent with the team to review communications and use best practices in this area to communicate the right data with the relevant teams/people. This will involve pushing the team to have strong and trusted relationships with the stakeholders.
- Be part of local and global level projects across the teams when required, working to continually improve on the services that we offer, ability to bring new ideas and bring them to action
- Bring strong working experience of LMS preferably SABA or equivalent
- On-board, upskill and train new team members in the team and if required across the teams
What You'll Bring
- A bachelor’s degree or equivalent and experience working within a fast-paced, challenging organization
- A passion and interest in Learning & Development
- You’ll have had 9-11 years of experience in a people function, understanding what it takes to deliver the best service to your clients
- Experience in a professional services firm, working with a global virtual team would be an advantage
- Experience managing and leading a diverse fast-paced team
- Experience in ensuring operations run smoothly and effectively
- You have demonstrated success within a role and can explain how you delivered both operationally and strategically – potentially beyond your initial scope
- Organizational skills second to none, and the ability to think big whilst considering all the detail, often at the same time
- Excellent analytical and problem-solving approaches and the ability to influence
- Exceptional interpersonal skills, sound judgment, and the ability to juggle many, often competing priorities simultaneously
- An active team player with strong organizational, analytical, and project management skills
- Comfortable in both working in detail and understanding the big picture; able to consider the ramifications of decisions on various constituencies
- Reason minded with a pragmatic and hands-on approach
- Strong Excel and PowerPoint skills, ideally Slack, Trello, and Egnyte, Experience with LMS system SABA or equivalent and hands on managing a ticketing tool like Service NOW.
- A strong intellectual curiosity. You’re a creative thinker, interested in the bigger picture and challenging the status quo
Who You'll Work With
A passionate and dedicated Learning & Development team, who are currently spread across the US, Europe, and Costa Rica. You will be part of the operations team that oversees the overall orchestrations of some of the programs, in close contact with the “Global L&D Service Center” which is part of the team and handling the entire participant management. As a complex matrix structured organization, you will also work with L&D teams in our local systems across our regions as well as with counterparts and colleagues in the Regional L&D teams. You will establish strong relationships across our people functions and beyond to successfully learn, educate and influence others.¿Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
BCG is an E - Verify Employer. Click here for more information on E-Verify.
-
Global L&D Assistant
3 weeks ago
Gurugram, India Boston Consulting Group Full timeWho We AreBCG pioneered strategy consulting more than 50 years ago, and we continue to innovate and redefine the industry. We offer multiple career paths for the world's best talent to have a real impact on business and society. As part of our team, you will benefit from the breadth and diversity of what we are doing today and where we are headed next. We...
-
Global L&D Coordinator
3 weeks ago
Gurugram, India Boston Consulting Group Full timeWho We AreBCG pioneered strategy consulting more than 50 years ago, and we continue to innovate and redefine the industry. We offer multiple career paths for the world's best talent to have a real impact on business and society. As part of our team, you will benefit from the breadth and diversity of what we are doing today and where we are headed next. We...
-
Global L&D Coordinator
3 weeks ago
Gurugram, India Boston Consulting Group Full timeWho We AreBCG pioneered strategy consulting more than 50 years ago, and we continue to innovate and redefine the industry. We offer multiple career paths for the world's best talent to have a real impact on business and society. As part of our team, you will benefit from the breadth and diversity of what we are doing today and where we are headed next. We...
-
Global L&d Coordinator
3 weeks ago
Gurugram, Haryana, India Boston Consulting Group Full timeWho We Are BCG pioneered strategy consulting more than 50 years ago, and we continue to innovate and redefine the industry. We offer multiple career paths for the world's best talent to have a real impact on business and society. As part of our team, you will benefit from the breadth and diversity of what we are doing today and where we are headed next. We...
-
Apprenticeship - L&d
2 months ago
Gurugram, Haryana, India S&P Global Full time**About the Role**: **Grade Level (for internal use)**: 05 **The Role**: - hands-on experience in a global L&D environment. - exposure to various aspects of learning and development, from content creation to project management. - opportunity to work closely with experienced L&D professionals and gain insights into best practices in the field. **The...
-
Adviser - L&D
1 month ago
Gurugram, India Rio Tinto Full timeWhat the role entails Reporting line: Manager- L&D Scope: Learning Design and Development • Conduct training needs assessments through surveys, assessments and/or utilise annual performance review cycle to evaluate employee comments related to learning needs • Collaborate with functional leadership to understand learning priorities and...
-
L&D Executive
2 weeks ago
Gurugram, India GSPANN Technologies, Inc Full timeExperience - 3 to 5 YearsLocation - GurugramRequired Skills: L&D Project Management, Training, IT IndustryAbout the Role:We are seeking a dynamic and results-oriented L&D Executive to join our team. The ideal candidate will have a proven track record in managing L&D projects, designing and delivering effective training programs, and driving organizational...
-
L&D Executive
2 weeks ago
Gurugram, India GSPANN Technologies, Inc Full timeExperience - 3 to 5 YearsLocation - GurugramRequired Skills: L&D Project Management, Training, IT IndustryAbout the Role:We are seeking a dynamic and results-oriented L&D Executive to join our team. The ideal candidate will have a proven track record in managing L&D projects, designing and delivering effective training programs, and driving organizational...
-
L&d Associate
6 months ago
Gurugram, Haryana, India Gartner Full time**Description**: **About this role**: The Learning and Development Associate provides a pivotal role in our success story at Gartner. In this role you will be a part of the Learning Enablement team in our wider Leadership, Learning and Organizational Effectiveness (LLOE) function, focusing on back-end operational and logístical running of our training...
-
Senior Manager
1 month ago
Gurugram, India Marsh McLennan Full timeMarsh McLennan India is seeking candidates for the following position based in GurgaonSenior Manager – Learning & Development What can you expect?As a Senior Manager of Learning and Development, you will design and implement strategic training programs and collaborate with stakeholders to further examine the learning needs. You will also evaluate program...
-
Senior Manager
1 month ago
gurugram, India Marsh McLennan Full timeMarsh McLennan India is seeking candidates for the following position based in GurgaonSenior Manager – Learning & Development What can you expect?As a Senior Manager of Learning and Development, you will design and implement strategic training programs and collaborate with stakeholders to further examine the learning needs. You will also evaluate program...
-
Senior Manager
1 month ago
Gurugram, India Marsh McLennan Full timeMarsh McLennan India is seeking candidates for the following position based in GurgaonSenior Manager – Learning & Development What can you expect?As a Senior Manager of Learning and Development, you will design and implement strategic training programs and collaborate with stakeholders to further examine the learning needs. You will also evaluate program...
-
Senior Manager
1 month ago
Gurugram, India Marsh McLennan Full timeMarsh McLennan India is seeking candidates for the following position based in Gurgaon Senior Manager – Learning & Development What can you expect? As a Senior Manager of Learning and Development, you will design and implement strategic training programs and collaborate with stakeholders to further examine the learning needs. You will also evaluate...
-
gurugram, India Valvoline Global Operations Full timeWhy Valvoline Global Operations? Valvoline Global is a worldwide leader in automotive and industrial solutions, creating future-ready products and best-in-class services for partners around the globe. Established in 1866, we introduced the world’s first branded motor oil, claiming our position as The Original Motor Oil. As an affiliate of Aramco, one of...
-
gurugram, India Valvoline Global Operations Full timeWhy Valvoline Global Operations?Valvoline Global is a worldwide leader in automotive and industrial solutions, creating future-ready products and best-in-class services for partners around the globe. Established in 1866, we introduced the world’s first branded motor oil, claiming our position as The Original Motor Oil. As an affiliate of Aramco, one of the...
-
gurugram, India GSPANN Technologies, Inc Full timeExperience - 3 to 5 Years Location - Gurugram Required Skills : L&D Project Management, Training, IT Industry About the Role: We are seeking a dynamic and results-oriented L&D Executive to join our team. The ideal candidate will have a proven track record in managing L&D projects, designing and delivering effective training programs, and driving...
-
gurugram, India GSPANN Technologies, Inc Full timeExperience - 3 to 5 YearsLocation - GurugramRequired Skills: L&D Project Management, Training, IT IndustryAbout the Role:We are seeking a dynamic and results-oriented L&D Executive to join our team. The ideal candidate will have a proven track record in managing L&D projects, designing and delivering effective training programs, and driving organizational...
-
gurugram, India GSPANN Technologies, Inc Full timeExperience - 3 to 5 Years Location - Gurugram Required Skills : L&D Project Management, Training, IT Industry About the Role: We are seeking a dynamic and results-oriented L&D Executive to join our team. The ideal candidate will have a proven track record in managing L&D projects, designing and delivering effective training programs, and driving...
-
KPMG India: CPT: L&D Procurement
6 months ago
Gurugram, India KPMG India Full timeAbout KPMG in India KPMG entities in India are professional services firm(s). These Indian member firms are affiliated with KPMG International Limited. KPMG was established in India in August 1993. Our professionals leverage the global network of firms, and are conversant with local laws, regulations, markets and competition. KPMG has offices across India in...
-
Kpmg India: Cpt: L&d Procurement
5 months ago
Gurugram, Haryana, India KPMG Full time**About KPMG in India** **_KPMG entities in India are professional services firm(s). These Indian member firms are affiliated with KPMG International Limited. KPMG was established in India in August 1993. Our professionals leverage the global network of firms, and are conversant with local laws, regulations, markets and competition. KPMG has offices across...
