Global L&d Coordinator

3 weeks ago

Gurugram Haryana, India Boston Consulting Group Full time

Who We Are

BCG pioneered strategy consulting more than 50 years ago, and we continue to innovate and redefine the industry. We offer multiple career paths for the world's best talent to have a real impact on business and society. As part of our team, you will benefit from the breadth and diversity of what we are doing today and where we are headed next. We count on your authenticity, exceptional work, and strong integrity. In return we are committed to supporting you in discovering the most fulfilling career journey possible-and unlocking your potential to advance the world. Our team called Global Services (GS) provides corporate support to business areas such as Finance, Legal, HR, Marketing and IT. This diverse team of experts, operators and specialists represent all levels from Partner to entry level staff, operating across the globe in multiple countries. Global Services is in short, the backbone of BCG.

What You'll Do

BCG’s mission is to inspire the best people with unparalleled opportunities for professional and personal growth. Accordingly, our people development processes are a key differentiating success factor and core to BCG’s continuing success.

The learning and development experience is designed to prepare our consultants for their current roles and the next level of challenges in their career progression. It is delivered through a combination of live (local, regional, and worldwide) and distance learning offerings (e-learning and virtual classrooms).

The Global Learning & Development (L&D) Team (NDE) is overseeing and managing the participant pools of worldwide, regional training programs, as well as supporting the planning, preparation, execution of various L&D programs and campaigns, including calendar scheduling, program hosting, material preparation, and program and cost analysis.

The Global L&D Team is a dynamic group, constantly required to evolve with the needs of the business. This means that roles are flexible and vary depending on global priorities. The duties of this role will change in the same way but the initial allocations and focus of the role are likely to be as follows.

WHAT YOU WILL DO
- Stakeholder Partnership & Matrix Collaboration: Effectively engage with stakeholders in a matrix environment to build strong partnerships and drive alignment toward shared goals.
- Participant Management & Engagement: Oversee end-to-end participant management, from registration to attendance, including managing communication, cancellations, and logístical queries throughout the learning program.
- Virtual Event Hosting: Host and produce virtual live sessions, ensuring smooth execution by welcoming participants, introducing presenters, and closing sessions professionally.
- Performance Tracking & Improvement: Monitor attendance, gather and analyze feedback, identify areas for improvement, and escalate issues where necessary.
- Data Management & Analysis: Maintain and optimize the training management database (e.g., SABA), tracking participation, cancellations, and attendance to enhance engagement rates. Provide data-driven insights to support program improvement.
- Survey & Feedback Analysis: Manage pre-event and post-event survey processes, from creation to data collection, and prepare comprehensive feedback reports for continuous program enhancement.
- Reporting & Analysis: Conduct analysis in partnership with the programs leads on learning journey completions and program metrics, driving data-driven conversations and proposing operational improvements.
- Process Optimization: Proactively identify and recommend improvements to existing processes, procedures, and activities to enhance operational efficiency.
- Database Maintenance & Communications: Manage the training database by updating participant and presenter statuses, ensuring accurate records. Coordinate communication with participants and presenters, including detailed briefings on content and logistics.

What You'll Bring
- Bachelor's degree in human resources, Business Administration, Organizational Development, or a related field.
- 4-7 years of experience in Learning & Development operations or a similar administrative role, preferably within a global or matrix environment.
- Strong project management and organizational skills with attention to detail and the ability to manage multiple tasks simultaneously.
- Experience in developing and maintaining global learning programs across diverse teams.
- Knowledge of industry best practices in learning technologies, virtual training tools, and digital content delivery.

Who You'll Work With

A passionate and dedicated Learning & Development team, who are currently spread across the globe. You will be part of the operations team that oversees the overall orchestration of global programs and learning journeys. As a complex matrix structured organization, you may also work with L&D teams in our local systems across our regions as well as with counterparts and colleagues in the

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