Customer Asset Data Manager

2 weeks ago

Gurugram, India Orange Business Services Full time

about the role

The Customer Asset & Data Manager (CADM) is accountable and responsible for managing the customer asset and data information on a customer solution through the lifecycle of the customer contract. It is a customer-facing role. The CADM is the responsible SPOC in front of the customer for all aspects of management of the customer’s assets and data. The CADM Manager is supported by the CADM Practice.

The CADM role is a key role in the successful management of Orange’s large complex customers.

Activities:

During the Build phase, the CADM Manager is responsible for the following activities:

Establish and validate Customer Data Inventory baseline, for all services (hardware and software). Bridge Orange Business and Customer on data model; Ensure comprehensive documentation that summarizes the key data definitions and data processing, for both customer and Orange. Define data Governance model between customer and Orange, covering the lifecycle of the contract. Ensure an agreed data integrity SLA is established with the customer, covering the build and the run phase. Ensure the agreed data model is applied across the full scope of the contract at build phase, working with lead project managers of the different project towers. Lead data management for Discovery and Transition; Oversee Discovery actions and be the voice of the customer. Oversee and coordinate Data Inventory upload into Orange Tools, for all services. Ensure definition of Organic Growth / MACD process, tools, data flows, for all services. Ensure definition and data model for Customer Catalogue. Ensure correct data model and effective digital process/tool for Site Survey Data Capture. Ensure correct data model for the CMDB (reference database for the customer – assume SNOW) infrastructure, working with Solution/Technical Consultant. Manage the approach for integration with Vendors or Suppliers or 3rd parties CMDBs as required, including CI exchange and reconciliation rules. Lead Data Management for the Transformation project phase. Lead data management for the HOTO phase.

During the Run phase, the CADM Manager is responsible for the following activities:

Produce contractual Customer Reporting for Data Quality/Integrity SLA. Lead remediation actions. Manage current and historical state of the CIs (Configuration Items) (including decommissioned sites). Identify and record all commercial ordering information, all technical elements including device, vendors and SLAs details, and all software and license elements included in the contract required to ensure operational implementation and support. Manage software. Ensure all software and licenses are assigned to the correct account. Identify new assets (hardware/software) and Configuration Items to declare, and their categorization (triggered by MACD /Organic growth). Track upcoming contract renewals with vendors and carriers. Ensure correct Data for Reporting for Billing. Conduct regular audits on CMDB (SNOW) and the complete asset inventory. Lead remediation actions. Produce regular reporting, internal and for customer, on the customer assets and on CADM activities performed for the customer. Identify which assets could be optimized (e.g an assessment on used/unused WAN/LAN Ports, Application bandwidth consumption, etc). Act as the main contact for people (Customer, QO, COCM, PM, CSM and Service Providers) involved in the delivery of the process, for queries and issues within the CADM scope Manage the relationship and set up good governance with stakeholders (Customer, MSI Desk, GSI TDT and GSAT or Tools owners) to be able to operate the end-to-end Service Asset lifecycle. Be the Customer's SPOC for all aspects of management of the customer's assets. 

about you

10+ years experience including 5 years in Customer Service Management / Data Management / Asset Management / Project Management. Strong Data Management Skills – advanced Excel, comparison of large data sets, anomaly reports tracking, Versioning management, Scripting skills eg Python, awk, as well as PowerBI skills are a plus. Data Management / Asset Management knowledge and experience. Customer Facing skills – Customer Service, Customer relationship management. A good knowledge of Orange Business processes and tools (Gold, Salto, CIS, GINI, Marine, Oceane, FLIP, LOIS, SNOW ecosystem, monitoring tools, Federated Inventory). A good knowledge of Orange Business products and services, in particular, Connectivity (LAN, WAN), Security, Cloud. Experience with working across a multi-supplier environment is a plus. He/She will demonstrate a high level of autonomy, is able to take initiatives and to organize transversal working groups with various stakeholders in project mode frameworks. Transversal Teamwork oriented with strong communication skills in multicultural environments. Methodical approach with high attention to details. Fluent English reading and writing. French a plus. Certifications : ITIL 4 (IT Asset Management; Service Configuration Management), SIAM (Service Integration And Management).

additional information

Work in a multi-cultural and transversal environment, interacting with a large diversity of actors, experts and stakeholders: Customer, PM, CSM, Account team, SIE/SLM, CADM Practice. Also, Service Providers, GSAT, Tools owners, among others.

Global/Multinational Service Management experience preferred.


department

Global Delivery & Operations

Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business

contract

Regular

  • Asset Deals

    1 month ago

    Gurugram, India Asset Deals Full time

    Vice President - Sales Company Description:- Asset Deals, a renowned real estate agency in Gurugram, is dedicated to providing the best real estate services by assisting clients in finding the perfect property deals tailored to their needs.- The company focuses on long-term investments in urban areas, creating sustainable value for modern communities.- With...

  • Software Asset Manager

    1 month ago

    Gurugram, India Orange Business Services Full time

    about the role Job Purpose: The selected individual will lead and manage the full lifecycle of the Global Software Asset Management (SAM) program for Orange Business Services. Responsibilities include overseeing software procurement, compliance, optimization, and governance across regions, while driving efficiency and reducing costs. This role...

  • Encore Asset Reconstruction

    2 months ago

    Gurugram, India Encore Asset Reconstruction Company Private Limited Full time

    Encore Asset Reconstruction Company Private Limited is an asset reconstruction company (ARC) duly registered with the Reserve Bank of India. It is a subsidiary of Encore Capital Group, Inc ("Encore") and joint venture between Encore and ADV Partners (a Singapore based PE fund).Encore, headquartered at San Diego, USA, and is a publicly traded NASDAQ company...

  • Director, Software Asset Management

    4 weeks ago

    Gurugram, India 5100 Kyndryl Solutions Private Limited Full time

    Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The...

  • BPO Manager

    4 months ago

    Gurugram, India NTT DATA Full time

    Job Description NTT DATA Services is a top 10 global services company and part of the NTT Group, a Fortune 29 telecommunications and services company based in Japan. We operate with 1,40,000 professionals in over 50 countries. Every day around the world we help clients explore new ways to respond to market dynamics with flexibility and speed, reduce costs...

  • Production Asset Coordinator

    4 months ago

    Gurugram, Haryana, India Trusted Media Brands Full time

    **About Us**: **Location**: New Delhi. We welcome you to work in our office, but you also have the opportunity to work from home. **About the role**: **About you**: You are a detail-oriented person with a background in asset management and archiving. You have experience managing asset meta data and archiving assets to DAMs while ensuring accuracy and...

  • Senior Associate

    7 months ago

    Gurugram, India Oxane Partners Limited Full time

    Thisrole will be a part of our growing Portfolio Management team and the primaryresponsibility would involve working on certain client engagements where Oxaneis providing portfolio management service or reporting services to globalinstitutional investors investing in structured credit products, asset-backedfinancing, or non-performing loan financing...

  • BPO Manager

    4 months ago

    Gurugram, India NTT DATA Full time

    Job Description Private Equity – ManagerThe CompanyNTT DATA Services is a top 10 global services company and part of the NTT Group, a Fortune 29telecommunications and services company based in Japan. We operate with 1,40,000 professionals in over 50countries. Every day around the world we help clients explore new ways to respond to market dynamics...

  • BPO Manager

    2 days ago

    Gurugram, India NTT DATA Full time

    Job Description Private Equity – ManagerThe CompanyNTT DATA Services is a top 10 global services company and part of the NTT Group, a Fortune 29telecommunications and services company based in Japan. We operate with 1,40,000 professionals in over 50countries. Every day around the world we help clients explore new ways to respond to market dynamics...

  • Loan Reference Data Associate, Asset Services

    4 months ago

    Gurugram, Haryana, India S&P Global Full time

    **About the Role**: **Grade Level (for internal use)**: 07 Notice Manager (NM) operation is a liaison between Clients, Product and Operations in relation to offering data to the leveraged loan market. Notice Manager team analyzes, handles, and organizes all the queries related to Global Loan Data, Integration Utility, website, and access related issue. The...

  • Sales Executive

    2 months ago

    Gurugram, Haryana, India Asset Daddy Full time

    **Job Title**: Sales Executive/Manager **Location**: Sector 63, Gurugram **Company**: Asset Daddy **About Us**: Asset Daddy is a dynamic and rapidly growing company based in Gurugram, specializing in [industry/product]. We are committed to providing innovative solutions and exceptional service to our clients. **Position Overview**: **Key...

  • Fixed Assets Analyst

    2 weeks ago

    gurugram, India airtel Full time

    Purpose of the Job : Provide effective execution for Fixed Assets process activities for ACE - Africa within Operations timelines1. Responsible for capitalization of fixed assets, depreciation, disposal accounting and manage any changes to Fixed Assets within the specified timelines. 2. Perform daily and month end activities for Fixed Assets as per the...

  • Sales Executive

    2 months ago

    Gurugram, Haryana, India Asset Daddy Full time

    **Job Title**: Sales Executive/Manager **Location**: Sector 63, Gurugram **Company**: Asset Daddy **About Us**: Asset Daddy is a dynamic and rapidly growing company based in Gurugram, specializing in [industry/product]. We are committed to providing innovative solutions and exceptional service to our clients. **Position Overview**: **Key...

  • Sales Executive

    1 day ago

    Gurugram, Haryana, India Asset Daddy Full time

    **Job Title**: Sales Executive/Manager **Location**: Sector 63, Gurugram **Company**: Asset Daddy **About Us**: Asset Daddy is a dynamic and rapidly growing company based in Gurugram, specializing in [industry/product]. We are committed to providing innovative solutions and exceptional service to our clients. **Position Overview**: **Key...

  • BPO Manager

    5 months ago

    Gurugram, India NTT DATA Services Full time

    Private Equity – Manager The Company NTT DATA Services is a top 10 global services company and part of the NTT Group, a Fortune 29telecommunications and services company based in Japan. We operate with 1,40,000 professionals in over 50countries. Every day around the world we help clients explore new ways to respond to market dynamics withflexibility and...

  • Fixed Assets Analyst

    4 weeks ago

    gurugram, India airtel Full time

    Purpose of the Job : Provide effective execution for Fixed Assets process activities for ACE - Africa within Operations timelines 1. Responsible for capitalization of fixed assets, depreciation, disposal accounting and manage any changes to Fixed Assets within the specified timelines. 2. Perform daily and month end activities for Fixed Assets as per the...

  • Fixed Assets Analyst

    4 weeks ago

    Gurugram, India airtel Full time

    Purpose of the Job : Provide effective execution for Fixed Assets process activities for ACE - Africa within Operations timelines1. Responsible for capitalization of fixed assets, depreciation, disposal accounting and manage any changes to Fixed Assets within the specified timelines. 2. Perform daily and month end activities for Fixed Assets as per the...

  • Fixed Assets and R2R Analyst

    4 months ago

    Gurugram, India Waste Management Full time

    As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status. Waste Management (WM), a Fortune 250 company, is the leading provider of comprehensive waste and environmental...

  • BPO T&S Operations Associate

    4 months ago

    Gurugram, India NTT DATA Full time

    Job Description Fund Accounting – Associate (Grade 4)The CompanyNTT DATA Services is a top 10 global services company and part of the NTT Group, a Fortune 29 telecommunications and services company based in Japan. We operate with 60,000 professionals in 36 countries. Every day around the world we help clients explore new ways to respond to market dynamics...

  • Digital Asset Administrative Assistant

    2 weeks ago

    gurugram, India Valvoline Global Operations Full time

    Why Valvoline Global Operations (VGO)?Valvoline Global is a worldwide leader in automotive and industrial solutions, creating future-ready products and best-in-class services for partners around the globe. Established in 1866, we introduced the world’s first branded motor oil, claiming our position as The Original Motor Oil.As an affiliate of Aramco, one...