Process Specialist

2 months ago

Mangaluru, India Infosys Full time
Job ID/Reference CodePROGEN-EXTERNAL-176931Work Experience 2-4 YearsJob TitleProcess Specialist Responsibilities Responsible for highly complexity transactions.•Manage day-to-day complex transactions•Provide subject matter expertise on complex issues•Ensure SLA targets are met•Preparing training plan and work instructions.•Train New Hires•Identify and communicate opportunities for continuous process improvement•Use existing knowledge base to provide a customer root cause analysis.•Manage escalations.•Create and enhance the Knowledge base.•Support TLs in Change Management Preferred Skills: Insurance-> P&C(Property and Causality)/ L&A - CLUSTER-2 Educational Requirements Graduate Service Line BPO Service Line

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