Process Specialist

1 month ago

Mangaluru, India Infosys BPM Full time

We are hiring for Process Specialist - Insurance Underwriting Support for Mangalore Location.



Job Description:


Location : Mangalore

Qualification: Any Graduate

Experience: Minimum 1 year

Shift : Night Shift


Purpose of the role:

Executes transactions as per the prescribed guidelines and timeliness and follows all predefined procedures with the objectives to meet SLA target to ensure that the performance parameters are met


Job Description:

1.Executes client transactions (Insurance Underwriting Support) i.e. attends to the transactions, verifies basic information, and closes customer query/issue as pre the defined SOP/parameters prescribed, Ensure appropriate documentation of the upshot from the last transactions the clients account as per the prescribed format. In order to meet quality standards.

2.Should be fluent (both Verbal and Written Communication) to manage the day to day work

3. Executes transactions as per prescribed guidelines and timelines in order to meet the SLA target Participates/supports the TL in the daily huddles, provides training/inputs on process/business to the team in order to ensure delivery predictability

3.Supports the TL by training people on process/domain as part of the growth plan in order to ensure high E-sat

4.Manage Monthly meetings with employees along with team leader

5.Buddy the new joiners and help them with all the process requirements

6.Participate in the ideation process and produces the documentations and training the team on the reengineered process in order to meet client and internal commitments on a continuous basis


Skills Required

1.Good communication skills both verbal and written


If interested, please share your updated resume along with below details to

Full Name:

Contact number:

Email ID:

Total Experience:

Relevant Experience:

Current CTC:

Expected CTC:

Notice Period:

Current Location:

Re-location to Mangalore (if-any):


Thanks & Regards,

Talent Acquisition

Infosys BPM

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