F&B Service Expert

2 months ago


Bengaluru, India Fairfield Inn & Suites Full time

Type de Poste

Non-Management
Notre travail ne se limite pas à mettre de la nourriture sur la table dont nos clients se régaleront jusqu'à ce qu'ils demandent leur facture. Nous devons avant tout bâtir une expérience unique et mémorable – en plus de la nourriture et des boissons. Nos experts en Service client font preuve d'initiative et offrent un vaste éventail de services afin que le repas de nos clients soit mémorable. Que ce soit mettre la table, communiquer avec la cuisine, interagir avec le client et le servir, ou nettoyer les zones de travail et les fournitures, l'expert en Service client fait en sorte que les clients sentent que les transactions font partie de l'expérience.Peu importe votre poste, certaines choses sont essentielles pour réussir - la création d'un lieu de travail sécuritaire, le respect des politiques et des procédures de la société, le respect des normes de qualité et veiller à ce que votre uniforme, votre apparence personnelle et vos communications soient professionnels. Le rôle d'expert en Service client signifie être sur vos pieds et vous déplacer (se lever, s’asseoir ou marcher pendant une longue période de temps); se déplacer sur des surfaces en pente, inégales ou glissantes; gérer le menu (lire et vérifier l'information visuellement), et mettre la main à la pâte dans votre travail (déplacer, soulever, porter, pousser, tirer et placer des objets pesant jusqu’à 25 livres (11,4 kg) sans assistance et 50 livres (22,7 kg) avec assistance; atteindre les objets au-dessus de la tête et au-dessous des genoux, y compris se plier, faire des rotations du corps, tirer et se baisser). Il est essentiel que les experts en Service client exécutent toutes ces tâches à la perfection (et toute autre tâche raisonnable qui leur est assignée) - ainsi, nos clients seront toujours satisfaits et notre entreprise continuera de prospérer. QUALIFICATIONS RECOMMANDÉESNiveau d’études: Diplôme d’études secondaires ou équivalence de niveau secondaire.Expérience de travail connexe: Moins d’un an d’expérience de travail connexe.Expérience de supervision: Aucune expérience de supervision.Permis ou certification: Aucune Marriott International souscrit au principe de l’égalité d’accès à l’emploi. Nous sommes attachés à recruter un effectif diversifié et à soutenir une culture inclusive qui donne la priorité aux individus. Nous nous engageons à respecter des principes de non-discrimination envers tous les individus protégés, par exemple les personnes handicapées et les anciens combattants, et envers toute autre base couverte par la législation applicable.

Avec plus de 1 000 établissements dans le monde entier, Fairfield by Marriott est la garantie d'un séjour d'une simplicité merveilleuse quelle que soit votre destination. Notre patrimoine directement issu de la ferme familiale Marriott est caractérisée par un sens de l'accueil chaleureux, et un excellent rapport qualité-prix. En rejoignant Fairfield by Marriott, vous intégrerez le portefeuille d'enseignes de Marriott International. Rejoignez une entreprise qui vous donne la possibilité de donner le meilleur de vous-même,​ de trouver un sens à votre vie professionnelle, de faire partie d'une équipe internationale​ d'exception et de devenir la meilleure version de vous-même.


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